Virtual Product Support Advisor

TurboTax; Henderson (NV); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for the role of Customer Service Representative. This position offers flexible hours and the opportunity to assist customers with TurboTax products and tax return software. You will provide essential support by answering inquiries and guiding users through various processes. With a focus on strong communication and empathy, you will help customers navigate their tax-related needs. Join a dynamic team where you can learn and grow while making a difference in customers' experiences.

Benefits

Flexible hours

TurboBonus Boost

Certification bonus

Qualifications

• No specific accounting background is required; we seek enthusiastic individuals eager to learn.
• Strong communication skills are essential to help customers.

Responsibilities

• Assist customers with TurboTax products and tax return software.
• Answer questions related to downloading, logging in, and filing.

Skills

Strong communication skills

Customer empathy

Enthusiasm to learn

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and answering simple tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹.
• TurboBonus Boost: Enjoy a $5.00 per hour bonus from April 9th through 15th, with unlimited hours available. To qualify, you must work a minimum of 8 hours on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; more hours are welcome.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS).

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background is required; we seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential to clearly and empathetically help customers with TurboTax products and software.
• The ability to understand customer needs, empathize, and deliver excellent service is crucial.