Virtual Product Support Advisor

TurboTax; Fort Myers (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where you will assist customers with TurboTax products and tax return software. This role offers flexible hours, allowing you to build your own schedule while earning competitive pay. With a focus on communication and customer service, you'll help users navigate their tax needs and provide them with the support they require. Enjoy bonuses for participation in certification programs and additional incentives during peak times. If you're eager to learn and make a difference, this is the perfect opportunity for you!

Benefits

Flexible hours

TurboBonus Boost

Certification bonus

Qualifications

• No specific accounting background is required.
• Enthusiastic individuals eager to learn and assist customers.

Responsibilities

• Assist TurboTax customers with questions related to products and software.
• Provide continuous support and articulate solutions clearly.

Skills

Strong communication skills

Customer service orientation

Ability to learn TurboTax products

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹
• TurboBonus Boost of $5.00 per hour: Enjoy this bonus from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; additional hours are welcome.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS).

Required Experience & Skills

To succeed as a Service Provider for TurboTax, you should be proficient in:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for helping customers with TurboTax products and software. Clear and empathetic articulation of solutions is necessary.
• The ability to understand customer needs, drive innovation, and deliver excellent service is important.