Onboarding Payroll Support Specialist

OneSource Virtual; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Payroll Support Specialist focused on onboarding. In this role, you'll provide essential technical and payroll processing support, ensuring seamless onboarding for new payroll customers. Collaborate with diverse teams to resolve complex issues and enhance service quality. With a strong emphasis on innovative solutions and professional development, this position offers a unique opportunity to contribute to a culture of learning and growth. If you're passionate about problem-solving and customer service, this is the perfect role for you!

Qualifications

• 5+ years experience as an HRIS and/or Payroll Analyst preferred.
• Extensive Workday experience highly preferred.
• Knowledge of garnishment regulations is a plus.

Responsibilities

• Act as a technical resource for onboarding payroll customers.
• Collaborate with teams to resolve system issues.
• Prepare reports to improve onboarding quality.

Skills

Effective communication

Troubleshooting

Analytical skills

Project management

Problem-solving

Interpersonal skills

Process-oriented mindset

Education

Associate's degree or higher

Workday Payroll Certification

CPP Certification

Tools

Workday

MS Word

MS Excel

MS PowerPoint

Job description

Job Summary

The Payroll Support Specialist—Onboarding will provide technical and payroll processing support to the PR Services team, supporting our customer base. The specialist will respond to inbound inquiries, some of which may be escalations, and communicate appropriate resolutions. They will also perform root cause analysis and develop innovative solutions to enhance service quality and process improvements.

Job Description

Essential Functions/Duties/Responsibilities

• Act as a technical resource on systems, processes, procedures, and compliance related to onboarding new and upgrading payroll customers.
• Ensure Workday and internal system configurations meet OSV standards before the first payroll.
• Collaborate with internal teams, customers, and employees to identify and resolve system issues.
• Provide SOP and technical solutions for onboarding issues.
• Support processors and specialists with complex configuration questions during onboarding.
• Prepare reports and analyze data to improve onboarding quality and efficiency.
• Assist in resolving complex customer escalations alongside customer team leadership.
• Identify root causes of service issues and implement preventive measures.
• Support Payroll Operations Community of Practice training on Workday and related systems.
• Lead and develop customer training webinars on payroll services.
• Proactively identify and resolve complex processes and technical issues.
• Ensure compliance with regulations and payment processing standards.
• Test new and existing system functionalities following updates or software releases.
• Contribute to departmental goals and procedures through feedback and collaboration.
• Develop, review, and update process documentation with input from business partners.
• Perform other duties as needed based on business priorities.

Competencies

• Effective communicator with professional vocabulary and grammar skills.
• Maintain professionalism during challenging customer interactions.
• Strong troubleshooting and analytical skills.
• Project management proficiency.
• Excellent problem-solving abilities.
• Strong interpersonal skills.
• Process and solution-oriented mindset.

Supervisory Responsibility

This role does not have supervisory responsibilities.

Qualifications and Experience

• Associate's degree or higher preferred, or equivalent experience.
• Workday Payroll Certification is required; CPP highly preferred.
• Solid understanding of tax requirements (for Tax Support Specialists).
• Knowledge of garnishment regulations (for Garnishment Support Specialists).
• Minimum of 5 years’ experience as an HRIS and/or Payroll Analyst preferred.
• Extensive Workday experience highly preferred.
• At least 3 years of handling complex customer service or account management issues.
• Proficiency in MS Word, Excel, and PowerPoint.
• Payroll outsourcing experience is a plus.

#LI-REMOTE

We encourage learning and idea sharing at OSV. We value innovative thinking, diverse perspectives, collaboration, and dedication. Join our growth journey and enjoy a culture rooted in values, opportunities for advancement, and professional development.