Virtual Learning Specialist — Engaging Facilitation

Hertz; United States; Remote; USD 50,000 - 61,000; Full time

Benefits offered by this job

Up to 40% off Hertz Rental rates

Paid Time Off

401(k) employer matching

Paid Parental Leave & Adoption

Employee Assistance Program

Educational Reimbursement & Discounts

Voluntary Insurance Programs

Perks & Discounts - Theme Park Tickets

Job summary

Hertz is seeking a Learning Specialist to deliver engaging training in a virtual environment across Operations, Leadership, and Customer Care. The role focuses on facilitation, learner engagement, classroom management, training support, and administration to ensure content alignment with learning standards.

You will collaborate with Global Learning and business partners to drive continuous improvement, support new hire success, and enhance customer satisfaction and workforce growth.

Qualifications

• 2+ years of experience in instructor-led training, facilitation, or a related role.
• Experience facilitating virtual instructor-led training (VILT) strongly preferred.
• Demonstrated ability to facilitate engaging learning experiences for diverse audiences, including new hires, frontline employees, and leaders.
• Strong virtual learning environment management skills and professional interaction in multi-hour trainings.

Responsibilities

• Deliver engaging training using approved learning tools, facilitation techniques, and content standards.
• Manage classroom participation, engagement, pacing, attendance, and learner support.
• Connect learning content to real-world applications and reinforce knowledge through practice, feedback, and coaching.
• Lead facilitation or provide training support with other facilitators to ensure a seamless learner experience.
• Provide basic technical assistance and troubleshooting during virtual training sessions.
• Maintain accurate training records, attendance, completion data, and required documentation.
• Partner with Global Learning teams and business stakeholders to identify learner needs and share insights.
• Analyze learner feedback, training data, and trends to recommend program improvements.
• Maintain readiness to facilitate assigned programs through training and certifications.
• Support learning projects, content reviews, pilots, and process improvements.
• Provide onsite training support as needed and promote best practices across programs.
• Evaluate training solutions to assess impact on performance and ROI.

Skills

Instructor-led training

Facilitation

Learning & development

Virtual training

Verbal & written communication

Microsoft Office

Virtual learning platforms

Tools

Microsoft Office

Virtual learning platforms

Job description

Hertz is seeking a Learning Specialist to deliver engaging training in a virtual environment across Operations, Leadership, and Customer Care. The role focuses on facilitation, learner engagement, classroom management, training support, and administration to ensure content alignment with learning standards.

You will collaborate with Global Learning and business partners to drive continuous improvement, support new hire success, and enhance customer satisfaction and workforce growth.