Learning & Development Specialist — Content & Virtual Training

JDA TSG; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

JDA TSG is seeking a Learning & Development Specialist (Content & Facilitation) to shape how associates learn, grow, and perform, with 50% content design using Articulate 360, Vyond, Synthesia, and Adobe Learning, and 50% virtual training delivery via Teams and Zoom.

You’ll collaborate with Operations, HR, and client leadership to close performance gaps, measure success with post-training metrics, and drive faster time to value for new cohorts.

Qualifications

• Demonstrated mastery of adult learning frameworks and instructional design methodologies applied to high-volume operational or servicing environments.
• Proven proficiency using digital content tools (such as Articulate 360, Vyond, or Synthesia) and virtual collaboration platforms (Microsoft Teams or Zoom).
• At least 4 years of virtual facilitation and instructional design experience, or a Bachelor’s degree paired with 2+ years of hands-on experience.

Responsibilities

• Create interactive e-learning modules, microlearning videos, facilitator guides, and job aids using instructional design frameworks and platforms.
• Deliver live, interactive onboarding programs, leadership workshops, and continuing education sessions via Teams and Zoom.
• Collaborate with Operations, HR, and client leadership to analyze performance gaps and continuously update training assets.

Skills

Instructional design

Virtual facilitation

Adult learning principles

Content creation tools

Education

Bachelor's degree in Learning & Development

Tools

Articulate 360

Vyond

Synthesia

Adobe Learning

Microsoft Teams

Zoom

Job description

JDA TSG is seeking a Learning & Development Specialist (Content & Facilitation) to shape how associates learn, grow, and perform, with 50% content design using Articulate 360, Vyond, Synthesia, and Adobe Learning, and 50% virtual training delivery via Teams and Zoom.

You’ll collaborate with Operations, HR, and client leadership to close performance gaps, measure success with post-training metrics, and drive faster time to value for new cohorts.