Global Trainer & Facilitator — Engaging Learning Leader

160over90; Illinois; On-site; USD 67,158 - 89,544; Full time

Benefits offered by this job

Health care

Retirement plan

Paid time off

Job summary

160over90 is seeking a dynamic Trainer & Facilitator to support employee development, product knowledge, sales effectiveness, and customer experience initiatives through high-impact training programs.

The role focuses on delivering and facilitating both in-person and virtual training, coaching learners, and driving engagement across global teams, including call centers and leadership. Willingness to travel may be required.

Qualifications

• 2–5 years of experience in training, facilitation, coaching, sales, customer service, or a related field.
• Strong public speaking, presentation, and communication skills.
• Experience facilitating virtual training sessions using video conferencing and learning platforms.
• Proficiency with Microsoft Office, including PowerPoint, Word, Outlook, and Teams.

Responsibilities

• Deliver instructor-led training in both virtual and in-person environments
• Facilitate engaging learning experiences for agents, team leaders, ambassadors, and support staff
• Lead classroom discussions, role plays, exercises, and knowledge checks to reinforce learning objectives
• Create a positive and interactive learning environment that encourages participation and engagement
• Coach learners on skill development, product knowledge, sales behaviors, and customer experience best practices
• Reinforce training concepts through follow-up sessions, huddles, coaching activities, and ongoing learner support
• Assess learner understanding and adapt facilitation techniques to meet the needs of diverse audiences
• Partner with Training Leadership and operational leaders to support training initiatives and performance goals
• Provide feedback on learner performance, training effectiveness, and development opportunities
• Maintain training records, attendance tracking, and required documentation
• Support continuous learning initiatives and ongoing employee development programs
• Represent the Global Training & Education team with professionalism and confidence when interacting with employees, leaders, clients, and business partners

Skills

Public speaking

Facilitation

Coaching

Sales experience

Customer service

Training delivery

Tools

PowerPoint

Word

Outlook

Teams

Video conferencing

Job description

160over90 is seeking a dynamic Trainer & Facilitator to support employee development, product knowledge, sales effectiveness, and customer experience initiatives through high-impact training programs.

The role focuses on delivering and facilitating both in-person and virtual training, coaching learners, and driving engagement across global teams, including call centers and leadership. Willingness to travel may be required.