Virtual Health Care Support Specialist - Bilingual

MVP Health Care; United States; À distance; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Growth opportunities

People-centric culture

Competitive compensation

Best Place to Work

Résumé du poste

Join MVP Health Care's Care Center as a Care Center Representative, serving as the first point of contact for members and customers, providing accurate information and resolving concerns with empathy and professionalism.

You will handle inbound and outbound calls, educate members on benefits and policies, and navigate multiple systems while maintaining confidentiality and high-quality service standards. The role is located in a virtual setting serving New York and Vermont communities.

Qualifications

• High School diploma or equivalent when possessing customer service employment experience. (Associates degree, college courses) preferred

Responsabilités

• Provides optimum customer service as required to maintain existing members and prevent cancellations.

Connaissances

High School diploma or equivalent

Customer service

Communication skills

Problem solving

Interpersonal skills

Microsoft applications

Formation

Associates degree

Healthcare-related training

Outils

Microsoft Office

CRM systems

Description du poste

Join MVP Health Care's Care Center as a Care Center Representative, serving as the first point of contact for members and customers, providing accurate information and resolving concerns with empathy and professionalism.

You will handle inbound and outbound calls, educate members on benefits and policies, and navigate multiple systems while maintaining confidentiality and high-quality service standards. The role is located in a virtual setting serving New York and Vermont communities.