Louisiana Remote Crisis & Referral Specialist

Elevance Health, Inc.; Metairie (LA); Remote; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Elevance Health is seeking a Crisis & Referral Specialist to screen, assess, train, and provide telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action. The role requires a HS diploma or equivalent with crisis experience and may offer virtual work with in-person training.

We operate a 24/7 call center and value empathetic, compliant care.

Qualifikationen

• Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.
• BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.
• Call Center experience preferred.

Aufgaben

• Takes inbound calls from individuals needing support, services, or who may be in crisis.
• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
• Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Provides linkage follow-up as directed to assure individual accessed services.
• Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

Kenntnisse

Call center experience

Crisis experience

Behavioral health knowledge

Ausbildung

HS diploma or equivalent

BS/BA in mental health or human services

Jobbeschreibung

Elevance Health is seeking a Crisis & Referral Specialist to screen, assess, train, and provide telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action. The role requires a HS diploma or equivalent with crisis experience and may offer virtual work with in-person training.

We operate a 24/7 call center and value empathetic, compliant care.