Remote Crisis & Referral Specialist — Behavioral Health

The Elevance Health Companies, Inc.; Metairie (LA); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

Paid Time Off

Medical, dental, vision

401(k) + match

Stock purchase plan

Life insurance

Job summary

Carelon Behavioral Health, part of Elevance Health, seeks a Crisis & Referral Specialist for Louisiana. You will manage inbound crisis calls, conduct risk assessments, and coordinate referrals with service providers.

Training is provided, and the role emphasizes safety, compliance, and compassionate support. The position supports a remote/hybrid schedule with some in-person training, requiring Louisiana residency.

Qualifications

• Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions.
• BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services are strongly preferred.
• Call Center experience preferred. Crisis experience preferred.

Responsibilities

• Screen, assess, train, and provide telephonic intervention/de-escalation using established protocols to determine immediate course of action.
• Takes inbound calls from individuals needing support, services, or who may be in crisis.
• Performs safety screenings and assessments to discern risk to the safety of the individual or others.
• Develops action plans in collaboration with the individual based on screenings and assessments.
• Completes documentation of interactions in accordance with criteria.
• Provides linkage follow-up to assure access to services.
• Coordinates with other agencies and resources to optimize service use.
• Ensures compliance with HIPAA, OSHA, and other regulations.

Skills

Crisis intervention

Phone screening

Safety assessment

Documentation

Interagency coordination

HIPAA compliance

Education

High school diploma

Bachelor's degree in mental health

Job description

Carelon Behavioral Health, part of Elevance Health, seeks a Crisis & Referral Specialist for Louisiana. You will manage inbound crisis calls, conduct risk assessments, and coordinate referrals with service providers.

Training is provided, and the role emphasizes safety, compliance, and compassionate support. The position supports a remote/hybrid schedule with some in-person training, requiring Louisiana residency.