Virtual Course Facilitator: LMS Support & Student Help

PAE Government Services Inc.; Virginia; On-site; USD 160,000 - 210,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Educational reimbursement

Job summary

Amentum is seeking a Course Facilitator to support virtual courses by answering student questions, validating automated grading and feedback, and contributing to course deliverables as defined in the SOW.

The role emphasizes learner experience, course workflow support, progress monitoring, and defect documentation, with collaboration across instructional design and content development teams.

Qualifications

• Facilitate delivery of technical/cyber training (virtual).
• Provide first-line student support and course navigation help.
• Review grading outputs for anomalies and document evidence of issues.
• Escalate LMS/grading defects using approved processes and tools.
• Maintain logs of recurring student issues and grading anomalies.

Responsibilities

• Communicate effectively with diverse individuals from varied backgrounds.
• Review automated grading outputs and verify correctness.
• Provide diagnostic detail and steps to reproduce when issues arise.
• Support learner progress monitoring and data validation per government formats.
• Assist in preparing course deliverable inputs as tasked.

Skills

Facilitation

Online student support

Issue documentation

Cross-functional communication

Education

Bachelor's degree in computer science or related field

Associate's degree + military coursework

T50 Exploiter Trainer certification

IO or EA experience

Tools

Blackboard

Moodle

Canvas

Captivate

Articulate

Camtasia

Microsoft Teams

Ginkgo

Job description

Amentum is seeking a Course Facilitator to support virtual courses by answering student questions, validating automated grading and feedback, and contributing to course deliverables as defined in the SOW.

The role emphasizes learner experience, course workflow support, progress monitoring, and defect documentation, with collaboration across instructional design and content development teams.