Virtual Assistants for solar company – ENERBG

ENERBG; Los Angeles (CA); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Flexible schedule

Professional development assistance

Job summary

ENERBG seeks a reliable Virtual Assistant to support our solar company with daily admin tasks, client communications, and lead follow-ups. This remote role requires proactive, quick responses and strong organization to keep inquiries and appointments on track.

The VA will manage scheduling, CRM records, and cross-functional coordination with sales and project teams, ensuring timely updates and excellent customer service.

Qualifications

• Excellent written and verbal English communication.
• Strong sense of urgency and responsiveness.
• Good organizational and time-management skills.
• Ability to multitask and manage multiple client conversations.
• Experience with virtual assistance, customer service, appointment setting, or sales support is preferred.

Responsibilities

• Prompt Client Communication across calls, texts, emails and other channels.
• Lead Follow-Up with new leads and keep them engaged.
• Customer Updates on appointments, progress, and paperwork.
• Appointment Scheduling for consultations, calls, site assessments and installations.
• CRM Management: maintain accurate records and update lead statuses.
• Administrative Support: data entry, document organization, email management.
• Team Coordination with sales, coordinators and installation teams.
• Follow-Up Tracking to ensure timely resolution of inquiries.
• Maintain professional, courteous customer service.

Skills

English proficiency

Urgency & responsiveness

Time management

Multitasking

Virtual assistance experience

Customer service

Sales support

Tools

CRM systems

Google Workspace

Spreadsheets

Email platforms

Messaging platforms

Job description

Virtual Assistant — Solar Company

Position: Virtual Assistant (VA)

Work Arrangement: Remote

Industry: Solar Energy

Job Description

We are looking for a reliable, organized, and proactive Virtual Assistant to support our solar company with daily administrative tasks, customer communication, appointment scheduling, and lead follow-ups. The ideal candidate must be highly responsive, professional, and comfortable communicating with clients through phone calls, text messages, emails, and other communication platforms. Prompt client communication is a top priority for this role. We need someone who responds quickly, keeps clients informed, follows up consistently, and ensures that no customer inquiry or lead is overlooked.

Key Responsibilities

• Prompt Client Communication: Respond to client inquiries, calls, text messages, and emails as quickly as possible during working hours.
• Lead Follow-Up: Contact new leads promptly, follow up with potential customers, and help keep them engaged throughout the sales process.
• Customer Updates: Keep clients informed about appointments, project progress, installation schedules, paperwork, and other important updates.
• Appointment Scheduling: Schedule consultations, sales calls, site assessments, and installation appointments.
• CRM Management: Maintain accurate customer records, update lead statuses, and document all client interactions.
• Administrative Support: Assist with data entry, document organization, email management, and other daily office tasks.
• Team Coordination: Communicate with sales representatives, project coordinators, and installation teams to ensure smooth operations.
• Follow-Up Tracking: Monitor pending inquiries, unanswered messages, and outstanding tasks to ensure timely resolution.
• Customer Service: Maintain a friendly, professional, and helpful attitude in every client interaction.

Qualifications and Requirements

Excellent written and verbal English communication skills. Strong sense of urgency and responsiveness. Good organizational and time-management skills. Ability to multitask and manage multiple client conversations. Experience with virtual assistance, customer service, appointment setting, or sales support is preferred. Familiarity with CRM systems, Google Workspace, spreadsheets, email, and messaging platforms is an advantage. Reliable internet connection and a quiet workspace. Ability to work independently, take initiative, and meet deadlines. Previous experience in the solar industry is a plus but not required.

Our Top Priority: Client Responsiveness

We need someone who understands that every lead and every client matters. Messages should not be left unanswered, follow-ups should never be forgotten, and clients should never have to repeatedly ask for updates. The successful candidate is expected to: Acknowledge new client inquiries promptly during working hours, ideally within 5–15 minutes when feasible. Follow up with new leads according to company procedures. Notify the appropriate team member when an issue requires immediate attention. Keep clear records of conversations and promised follow-up dates. Proactively communicate delays, changes, or potential problems. Ensure every client receives professional, timely, and courteous service. What We’re Looking For We want a dependable team member who takes ownership of their responsibilities, communicates clearly, pays attention to detail, and understands the importance of providing an excellent customer experience. If you are proactive, responsive, organized, and ready to help a growing solar company deliver outstanding service, we encourage you to apply.

Pay

Pay: $22.00 – $32.51 per hour

Benefits

• Flexible schedule
• Professional development assistance

Work Location

Work Location: Hybrid remote in Los Angeles, CA 90034