Customer Service Representative

Valid8 Financial, Inc.; West Chatsworth (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Retirement savings plan

Professional development opportunities

Collaborative workplace culture

Paid training

Job summary

Green Water and Power is seeking a Solar Customer Service Representative to join its O&M team in California. The role involves handling inquiries related to solar modules, inverters, and monitoring platforms with a proactive, customer-focused approach.

The position requires monitoring solar and EV charger dashboards, creating and tracking tickets, and coordinating with internal design, installation, and field service teams to ensure projects stay on schedule.

Qualifications

• 3+ years of customer service experience in a fast-paced environment.
• Experience with solar or renewable energy industry is preferred.
• Proficiency with ticketing and monitoring platforms.

Responsibilities

• Respond to customer inquiries via email, phone, and ticketing system promptly.
• Monitor solar production and inverter dashboards to identify issues and create tickets.
• Monitor EV charger systems and assign issues to technicians.
• Close tickets after resolution and maintain detailed records.
• Serve as main point of contact for solar and EV inquiries.
• Collaborate with design, installation, and field service teams to schedule projects.
• Communicate with vendors for warranty claims and quotes.
• Generate reports on ticket resolution times and system performance.

Skills

Customer service

Communication

Ticketing systems

Solar energy components

Organizational skills

Education

High school diploma or GED

Tools

Bold Desk

Microsoft Office

SolarEdge

Enphase

Job description

Established in California in 2013, Green Water and Power has rapidly grown to operate in over 35 states, positioning itself as a leader in the sustainable energy sector. Named the #1 electric vehicle (EV) installer in America, we take pride in having deployed more than 14,000 EV chargers and completed approximately 5 megawatts (MW) of solar energy projects.

As an EVITP (Electric Vehicle Infrastructure Training Program) certified turnkey engineering, procurement, and construction (EPC) firm, we leverage our in-house expertise to efficiently manage and execute large-scale projects. Our dedication to sustainability and quality extends beyond project completion; we also provide comprehensive operation and maintenance services to ensure optimal performance for the projects we develop, as well as for third-party installations.

Position Overview

Green Water and Power is seeking an enthusiastic and dedicated Solar Customer Service Representative to join our Operations and Maintenance (O&M) team. This role plays a crucial part in delivering exceptional service to our customers and requires a proactive approach to managing communication and support related to our solar energy systems, including solar modules, inverters, and monitoring platforms.

This role is essential in maintaining high levels of customer satisfaction while ensuring efficient operations within our team. If you have a passion for helping customers, an interest in renewable energy, and enjoy driving process improvements, we would love to hear from you!

Duties and Responsibilities:

• Respond to Customer Inquiries: Promptly, accurately, and professionally address customer inquiries related to solar system and EV charger performance, billing, and service through various channels including email, phone, and our ticketing system (Bold Desk).
• Monitor Solar Systems: Monitor solar production and inverter monitoring dashboards daily to identify systems experiencing underperformance, outages, or fault codes. Create tickets, determine equipment requirements for these issues, and assign them to the appropriate solar technicians for resolution.
• Monitor EV Charger Systems: Regularly monitor EV charger dashboards to identify systems experiencing underperformance, outages, or fault codes. Create tickets for these issues and assign them to the appropriate technicians for resolution.
• Manage Ticket Lifecycle: Close tickets upon resolution and maintain thorough records of all customer communications and ticket statuses to ensure transparency and accountability.
• Act as the Main Point of Contact: Serve as the main contact for solar and EV charger customer inquiries, including questions about system production, net metering, and warranty coverage, ensuring that issues are resolved promptly while consistently upholding a professional demeanor.
• Collaborate with Internal Teams: Work closely with internal solar design, installation, and field service teams to verify project schedules and resource allocation, ensuring that all requests for solar O&M projects are delivered on time and within scope.
• Vendor Communication: Reach out to the equipment vendors for warranty claims, replacement products, or other items required for approved repairs. Assemble vendor quotes for management approval.
• Provide Performance Reports: Generate regular reports on ticket resolution times, solar system performance trends, EV charger uptimes, and identify areas for process improvement to enhance our customer service experience.

Qualifications:

• 3+ years of customer service experience in a fast-paced environment; solar or renewable energy industry experience preferred.
• Strong written and verbal communication skills.
• Familiarity with service ticket management software or similar platforms;
• Experience with solar energy components, equipment vendors, and monitoring platforms (e.g., Enphase, SolarEdge, or similar) is a plus.
• Ability to handle multiple tasks while prioritizing effectively, must be organized and have impeccable follow-up skills.
• Exceptional problem-solving skills and attention to detail.
• Proficiency in Microsoft Office Suite and standard business communication tools.
• High school diploma or GED required; further education or solar industry certifications are a plus.
• Competitive hourly rate of $22 - $24/hr. based on experience.
• Retirement savings plan.
• Opportunities for professional development and career advancement.
• Collaborative and inclusive workplace culture.
• Paid training and an opportunity to contribute to sustainable energy solutions.