Virtual Administrative Assistant

Zohorecruit; United States; Remote; USD 9,000 - 13,000; Part time

Job summary

Zohorecruit is seeking a Virtual Administrative Assistant to support remote operations for 10 hours weekly. You will supervise interns, manage wholesale orders, onboard clients/providers, and handle monthly reporting to ensure smooth daily execution.

Ideal candidates have 2+ years in virtual assistance or operations, strong written/verbal communication, and proficiency with digital tools and booking platforms. This role offers a flexible remote schedule and collaborative team environment.

Qualifications

• 2+ years in virtual assistance, operations coordination, customer support, or administrative management
• Proven ability to supervise junior team members and guide work quality
• Experience managing purchase orders, stock replenishment, and invoice tracking workflows
• Excellent written and verbal communication with high empathy and professional polish
• Ability to master digital tools and booking engines quickly
• Strong time management to maximize output within a 10-hour weekly allocation

Responsibilities

• Lead daily 15-minute intern syncs to align priorities and review ticket queues.
• Audit ticket resolution quality across platforms to maintain high support standards.
• Manage complete lifecycle of wholesale purchase orders from receipt to delivery.
• Coordinate onboarding, training, and documentation for clients and providers.
• Prepare and dispatch welcome packs and onboarding materials; manage training calendars.
• Deliver monthly performance and service reports to corporate clients.
• Join a 15-minute daily huddle to review goals and delegate escalations.
• Execute core daily tasks (PO processing, stock replenishment, onboarding, or monthly reporting).
• Send end-of-day summaries outlining completed tasks and upcoming items.

Skills

Virtual assistance

Operations coordination

Customer support

Team supervision

Time management

Communication

Tools

Booking engines

CRM systems

Communication platforms

Job description

• Remote Job

Job Description

This is a remote position.

Operating in a fully remote setup for 10 hours per week, this position supports core operational, care experience, and client management workflows. The role plays an integral part in maintaining smooth daily execution across customer support supervision, stock order lifecycles, and client and provider onboarding processes.

Working across dedicated support and platform management environments, the Virtual Administrative Assistant leads daily intern check-ins, audits service quality, manages wholesale purchase orders, and ensures payment tracking and administrative follow-ups remain completely up to date.

Key Responsibilities

Care Experience & Intern Supervision (~3.5 Hours/Week):

• Lead daily 15-minute syncs with 2–3 customer support interns to align on priorities and review ticket queues.
• Audit ticket resolution quality across company platforms to maintain high support standards.
• Serve as the first point of contact for intern FAQs and handle escalated or serious support queries.

Wholesale, Stock & Accounts Management (~3.5 Hours/Week):

• Manage the complete lifecycle of wholesale purchase orders from initial receipt through to confirmed delivery.
• Place stock replenishment orders with suppliers and monitor inventory delivery schedules.
• Act as the primary administrative liaison with key contact representatives at wholesaler accounts.
• Track outstanding balances and send systematic payment reminders for overdue invoices.

Provider & Client Onboarding, Training & Reporting (~3.0 Hours/Week):

• Conduct virtual onboarding and interactive platform training sessions for new clients and healthcare providers.
• Prepare and dispatch welcome packs, onboarding documentation, and platform access materials.
• Coordinate and manage training calendars for members, clients, and providers.
• Compile and deliver monthly performance and service reports to corporate clients.

Daily Operational Rhythm:

• Join a 15-minute daily huddle to review daily goals, clear blockers, answer FAQs, and delegate escalated tickets.
• Execute core daily operational deliverables (wholesale purchase order processing, stock replenishment, onboarding sessions, or monthly reporting).
• Send a structured end-of-day summary to leadership outlining completed tasks, order/delivery statuses, intern ticket metrics, and items flagged for the following day.

Requirements

• 2+ years of experience in virtual assistance, operations coordination, customer support, or administrative management.
• Proven ability to supervise junior team members, review work quality, and provide clear guidance.
• Demonstrated experience managing purchase orders, stock replenishment, and invoice tracking workflows.
• Exceptional written and verbal communication skills with high empathy and professional polish.
• Ability to quickly master digital tools, booking engines, and communication platforms.
• Excellent time management skills with a demonstrated ability to maximise output within a defined 10-hour weekly allocation.