VIP Vault Relations Lead – High-Value Collectibles
Collectors Universe Inc.
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Benefits offered by this job
Job summary
Collectors Universe Inc. is seeking a Senior Client Relations Manager for the PSA Vault team in New Castle, DE. The role supports remote and hybrid work, with on-site expectations within one hour of the office.
You will own VIP relationships and build a formal VIP program, working closely with Customer Care to fit VIP service into existing workflows. You will handle high-value requests, coordinate with Vault Ops on logistics, and drive growth channels while ensuring accountability through
Qualifications
- Experience managing high-value, high-touch client relationships.
- Strong cross-functional collaboration and stakeholder management.
- Excellent written and verbal communication skills.
- Ability to design and launch programs from scratch.
Responsibilities
- Own the vault VIP and whale-tier relationships as primary contact.
- Design and launch a formal VIP program with clear stages and metrics.
- Coordinate with Customer Care to integrate VIP service into existing workflows.
- Handle non-standard high-value requests with tailored responses.
- Coordinate high-value shipping, insurance, and logistics with Vault Ops.
- Develop outbound growth channels to attract new high-value collectors.
- Document VIP procedures and align with audit standards.
Skills
Tools
Job description
Collectors Universe Inc. is seeking a Senior Client Relations Manager for the PSA Vault team in New Castle, DE. The role supports remote and hybrid work, with on-site expectations within one hour of the office.
You will own VIP relationships and build a formal VIP program, working closely with Customer Care to fit VIP service into existing workflows. You will handle high-value requests, coordinate with Vault Ops on logistics, and drive growth channels while ensuring accountability through
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