VIP Vault Relations Lead – High-Value Collectibles

Collectors Universe Inc.

New Castle (DE)

Hybrid

USD 138,824 - 163,322

Full time

14 days+
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Benefits offered by this job

Health Insurance
401(k) Matching
Flexible vacation
Holiday pay
Education assistance

Job summary

Collectors Universe Inc. is seeking a Senior Client Relations Manager for the PSA Vault team in New Castle, DE. The role supports remote and hybrid work, with on-site expectations within one hour of the office.

You will own VIP relationships and build a formal VIP program, working closely with Customer Care to fit VIP service into existing workflows. You will handle high-value requests, coordinate with Vault Ops on logistics, and drive growth channels while ensuring accountability through

Qualifications

  • Experience managing high-value, high-touch client relationships.
  • Strong cross-functional collaboration and stakeholder management.
  • Excellent written and verbal communication skills.
  • Ability to design and launch programs from scratch.

Responsibilities

  • Own the vault VIP and whale-tier relationships as primary contact.
  • Design and launch a formal VIP program with clear stages and metrics.
  • Coordinate with Customer Care to integrate VIP service into existing workflows.
  • Handle non-standard high-value requests with tailored responses.
  • Coordinate high-value shipping, insurance, and logistics with Vault Ops.
  • Develop outbound growth channels to attract new high-value collectors.
  • Document VIP procedures and align with audit standards.

Skills

Relationship management
Cross-functional collaboration
Strategic planning
Communication

Tools

Google Sheets
Google Docs

Job description

Collectors Universe Inc. is seeking a Senior Client Relations Manager for the PSA Vault team in New Castle, DE. The role supports remote and hybrid work, with on-site expectations within one hour of the office.

You will own VIP relationships and build a formal VIP program, working closely with Customer Care to fit VIP service into existing workflows. You will handle high-value requests, coordinate with Vault Ops on logistics, and drive growth channels while ensuring accountability through

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