Vault Customer Relations Specialist II - Overnight Shift

Collectors Universe Inc.; New Castle (DE); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Health insurance

401(K) matching

Paid vacation

Employee discounts

Job summary

A leading collectibles services company is seeking a Customer Relations Specialist II for their PSA Vault team in New Castle, DE. This role requires strong customer service skills with at least 1 year of experience and involves facilitating communication between departments, utilizing Salesforce, and managing logistics for collectibles. The position mandates onsite work four days a week with overnight shifts. Benefits include health insurance, 401(K) matching, and paid vacation.

Qualifications

• At least 1 year of strong customer service experience.
• Experience with digital imaging equipment.
• Strong attention to detail in documentation.

Responsibilities

• Facilitate communication between vault customer care and operations.
• Utilize Salesforce for resolution activities.
• Document inventory exceptions through digital imaging.
• Coordinate shipment logistics for reholdering items.
• Monitor progress of exception resolution processes.

Skills

Customer service skills

Problem-solving skills

Attention to detail

Communication skills

Proficiency with Salesforce

Tools

Salesforce

Digital imaging equipment

Job description

A leading collectibles services company is seeking a Customer Relations Specialist II for their PSA Vault team in New Castle, DE. This role requires strong customer service skills with at least 1 year of experience and involves facilitating communication between departments, utilizing Salesforce, and managing logistics for collectibles. The position mandates onsite work four days a week with overnight shifts. Benefits include health insurance, 401(K) matching, and paid vacation.