Brand Protection Supervisor

Collectors Universe, Inc.; New Castle (DE); Hybrid; USD 61,000 - 79,000; Full time

Benefits offered by this job

Health Insurance

Fertility benefits

Commuter benefits

Educational assistance

401(k) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Job summary

Collectors Universe, Inc. is seeking a Brand Protection Supervisor for the PSA Vault in Delaware. You will lead the Vault authentication team, enforce QA standards, and serve as the primary liaison between the Vault and Brand Protection leadership.

This on-site role reports to the Senior Brand Protection Manager and requires five days onsite in New Castle, DE. The position emphasizes coaching, training, and process adherence to ensure accurate authentication and timely operations in a fast-paced

Qualifications

• Ability to clearly communicate complex information to varied audiences, from on-boarding staff to leadership.
• Strong training and coaching instincts; tailor instruction to different skill levels.
• High attention to detail with a quality-first mindset under volume pressure.
• Ability to work within structured processes while applying sound judgment in edge cases.
• Strong written and verbal communication; maintain records and concise reporting.

Responsibilities

• Lead and supervise the Vault authentication team across both shifts, maintaining SOPs and quality ahead of throughput.
• Deliver regular feedback and coaching to support performance and skill development.
• Monitor authentication accuracy and act when PSA standards are not met.
• Audit team output to ensure accuracy and operational performance.
• Adjust staffing to support peak periods and ensure tools/workspace are adequate.
• Onboard and certify new authenticators; conduct training and daily briefings.
• Serve as liaison to Brand Protection; escalate risks and issues to leadership.

Skills

Team Leadership

Coaching

Quality Assurance

Communication

Training

Process Adherence

Tools

Google Workspace

Microsoft Office

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed.

Your recruiter will be able to clarify expectations and answer any questions you have.

We're looking for a Brand Protection Supervisor to join our team at the PSA Vault in Delaware. This is a newly created, on-site supervisory role embedded directly within the Vault's authentication operation. The Brand Protection Supervisor will serve as the day-to-day lead for all authentication activity at the facility. This role will oversee the Vault authenticators, ensuring quality standards are met, and acting as the primary liaison between the Vault floor and Brand Protection leadership at headquarters. You’ll report to the Senior Brand Protection Manager and work from our New Castle, DE office.

Onsite Requirement: This role requires you to be onsite in the office 5 days per week.

What You’ll Do:

• Lead and supervise the Vault authentication team across both shifts, maintain established authentication standard operating procedures, and ensure the team is holding quality ahead of throughput.
• Deliver regular, timely feedback and coaching to support individual performance and skill development.
• Monitor team performance to ensure authenticator accuracy level remains inline with PSA standard and take corrective action when needed.
• Perform regular audits of individual and team output to monitor authentication accuracy and operational performance.
• Monitor volume patterns and adjust staffing and resource allocation to support peak operating periods.
• Work in conjunction with leadership to ensure staff have the tools, equipment, and workspace needed to perform to standard; Act as the subject matter expert regarding PSA Brand Protection knowledge, and procedures for the team.
• Onboard and certify new authenticators as well as conduct training, continuous education sessions and daily briefings.
• Serve as the primary liaison to Brand Protection, keeping leadership informed of performance, risks, and issues requiring escalation.
• Support Brand Protection investigations by following internal case documentation protocols and collaborating with the customer relations team to resolve cases.

Who You Are:

• A person with the ability to clearly communicate complex information and engage varied audiences ranging from newly onboarded authenticators to senior operations leadership.
• Strong training and coaching instincts; able to tailor instruction to different skill levels and translate procedural requirements into practical on-floor behavior.
• High attention to detail and a quality-first mindset committed to accuracy and able to hold that standard with a team under volume pressure.
• Demonstrated ability to work within structured processes while applying sound judgment in edge cases or ambiguous situations.
• Strong written and verbal communication skills; able to deliver clear briefings, maintain records, and produce concise reporting.
• Collaborative and team-oriented, with the ability to build credibility and trust with both Vault operations staff and Brand Protection leadership.
• Proficiency in standard Google and/or Microsoft Office products and common business communication platforms.
• General card and collectibles industry knowledge, including familiarity with known counterfeiting methods and marketplace trends.

Salary Range:

Salary Range: The salary range for this position is $61,396-$79,453. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States. Collectors uses e-Verify to validate your ability to work legally in the United States.

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.