VIP Ticket Operations Specialist

Aquent; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health plans

Vision plans

Dental plans

Paid sick leave

Retirement matching

Online training

Job summary

Aquent Talent is seeking an Operations Coordinator in New York to ensure seamless ticket operations and VIP experiences for live events. You will support intake, transfers, seating charts, guest lists, and distribution records, while maintaining confidentiality and accuracy.

The role requires strong organizational skills, 1+ year in ticketing operations, and proficiency with MS Office and ticketing platforms. On-site work and collaboration with partners are essential features of this role.

Qualifications

• Minimum of 1 year of experience in ticketing operations.
• Strong administrative accuracy, follow-through, organizational discipline, and attention to detail.
• Ability to manage multiple time-sensitive requests in a fast-paced live-event environment.
• Proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and SharePoint.
• Comfort working with ticketing systems, inventory trackers, request forms, databases, or similar platforms.

Responsibilities

• Support ticket request intake, tracking, documentation, stakeholder correspondence, and routine reporting for ticket operations.
• Assist with digital ticket transfers, manifests, seating charts, credential lists, inventory updates, guest lists, and distribution records.
• Help fulfill ticket needs for sports, VIP programs, employee requests, client requests, partner obligations, and special events with accuracy and confidentiality.
• Maintain organized tracking documents, event files, distribution lists, fulfillment records, and other operational materials.
• Provide support for ticketing platforms, internal request processes, guest communications, and user troubleshooting as directed.
• Assist with event preparation, including compiling guest information, confirming ticket allocations, updating event documents, and coordinating with internal partners.
• Provide on-site and post-event support, including check-in assistance, issue escalation, reconciliation, event file closeout, and summary reporting.
• Partner professionally with internal teams, external vendors, venues, leagues, agencies, and business stakeholders to support a high standard of service.

Skills

Administrative accuracy

Attention to detail

Multi-tasking

Written and verbal communication

Organization

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

SharePoint

Job description

Aquent Talent is seeking an Operations Coordinator in New York to ensure seamless ticket operations and VIP experiences for live events. You will support intake, transfers, seating charts, guest lists, and distribution records, while maintaining confidentiality and accuracy.

The role requires strong organizational skills, 1+ year in ticketing operations, and proficiency with MS Office and ticketing platforms. On-site work and collaboration with partners are essential features of this role.