VIP Ticket Operations Coordinator

Skill; City of Niagara Falls (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Retirement plan with matching

Training resources (Aquent Gymnasium)

Job summary

Aquent Talent seeks an Operations Coordinator to oversee VIP experiences and ticket operations for high-profile events. You will ensure accurate intake, tracking, and fulfillment while coordinating with internal teams, venues, and partners to deliver seamless guest experiences.

The role requires at least 1 year in ticketing operations, strong organizational skills, and proficiency with MS Office and ticketing systems.

Qualifications

• 1 year of experience in ticketing operations or related field.
• Proficiency in MS Excel, Word, Outlook, PowerPoint, and SharePoint.
• Ability to manage multiple time-sensitive requests in a fast-paced live-event environment.

Responsibilities

• Support ticket request intake, tracking, documentation, stakeholder correspondence, and routine reporting for ticket operations.
• Assist with digital ticket transfers, manifests, seating charts, credential lists, inventory updates, guest lists, and distribution records.
• Help fulfill ticket needs for sports, VIP programs, employee requests, client requests, partner obligations, and special events with accuracy and discretion.
• Maintain organized tracking documents, event files, distribution lists, fulfillment records, and other operational materials.
• Provide support for ticketing platforms, internal request processes, guest communications, and user troubleshooting as directed.
• Assist with event preparation, including compiling guest information, confirming ticket allocations, updating event documents, and coordinating with internal partners.
• Provide on-site and post-event support, including check-in assistance, issue escalation, reconciliation, event file closeout, and summary reporting.
• Partner professionally with internal teams, external vendors, venues, leagues, agencies, and business stakeholders to support a high standard of service.

Skills

Ticketing operations

Administrative accuracy

Multitasking

Communication skills

Education

Bachelor's degree

Equivalent experience

Tools

Excel

Word

Outlook

PowerPoint

SharePoint

Job description

Aquent Talent seeks an Operations Coordinator to oversee VIP experiences and ticket operations for high-profile events. You will ensure accurate intake, tracking, and fulfillment while coordinating with internal teams, venues, and partners to deliver seamless guest experiences.

The role requires at least 1 year in ticketing operations, strong organizational skills, and proficiency with MS Office and ticketing systems.