Temporary Coordinator, Ticket Operations

WorkGenius Group; New York (NY); On-site; USD 28,000 - 41,000; Full time

Job summary

WorkGenius Group seeks a Temporary Coordinator for Ticket Operations in New York, NY. The role supports intake, tracking, and fulfillment of ticket requests, coordinating seating, manifests, and guest lists for various events.

You will help with platform support, stakeholder communications, and post-event closeout, requiring discretion and strong attention to detail in a fast-paced setting.

Qualifications

• 1+ year experience in ticketing operations or related field; familiarity with SeatGeek and Ticketmaster.
• Strong administrative accuracy, organization, and ability to manage multiple time-sensitive requests in a fast-paced environment.
• Proficiency in MS Office tools (Excel, Word, Outlook, PowerPoint, SharePoint) and ticketing systems.
• Professional written and verbal communication; ability to handle confidential information discreetly and work independently.
• Bachelor’s degree or equivalent in Marketing, Business, Sports Management, Communications, Hospitality, or related field; flexibility for nights, weekends, and onsite events.

Responsibilities

• Support ticket intake, tracking, documentation, stakeholder correspondence, reporting, and invoice processing.
• Manage digital ticket transfers, manifests, seating charts, credential lists, guest lists, and fulfillment records.
• Fulfill ticket requests for sports, VIP programs, employees, clients, partners, and events with accuracy and discretion.
• Support ticketing platforms, internal request processes, guest communications, user troubleshooting, and coordination with internal teams, vendors, venues, leagues, agencies, and stakeholders.
• Provide onsite and post-event support, including check-in and issue escalation, reconciliations, and post-event file closeout.

Skills

Ticket Operations

Ticketing Platforms

SeatGeek

Ticketmaster

Event Coordination

Inventory Tracking

Guest Services

Digital Ticket Transfers

Microsoft Excel

Stakeholder Communication

Education

Bachelor's degree or equivalent in Marketing, Business, Sports Management, Communications, Hospitality, or related field

Tools

SeatGeek

Ticketmaster

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

SharePoint

Ticketing Systems

Inventory trackers

Databases

Job description

Title: Temporary Coordinator, Ticket Operations
Industry: Sports, Entertainment & Live Events
Location: New York, NY
Duration: 12-month assignment

Responsibilities

• Support ticket request intake, tracking, documentation, stakeholder correspondence, reporting, and invoice processing for Ticket Operations.
• Manage digital ticket transfers, manifests, seating charts, credential lists, guest lists, inventory tracking, distribution lists, and fulfillment records.
• Fulfill ticket requests for sports, VIP programs, employees, clients, partners, and special events with accuracy and discretion.
• Support ticketing platforms, internal request processes, guest communications, user troubleshooting, and coordination with internal teams, vendors, venues, leagues, agencies, and stakeholders.
• Provide onsite and post-event support, including event preparation, check-in assistance, issue escalation, reconciliation, and event file closeout while managing shifting priorities.

Requirements

• At least 1 year of experience in ticketing operations or a related field, including familiarity with ticketing-platform backends such as SeatGeek and Ticketmaster.
• Strong administrative accuracy, organization, follow-through, attention to detail, and ability to manage multiple time-sensitive requests in a fast-paced environment.
• Proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and SharePoint, along with ticketing systems, inventory trackers, request forms, databases, and operational platforms.
• Professional written and verbal communication skills; ability to handle confidential information discreetly and work independently and collaboratively with internal and external stakeholders.
• Bachelor's degree or equivalent experience in Marketing, Business, Sports Management, Communications, Hospitality, or a related field; flexibility to work nights, weekends, holidays, and onsite events as required.

Skills

• Ticket Operations
• Ticketing Platforms
• SeatGeek
• Ticketmaster
• Event Coordination
• Inventory Tracking
• Guest Services
• Digital Ticket Transfers
• Microsoft Excel
• Stakeholder Communication

Hourly rate is commensurate with experience and is an estimated range provided by WorkGenius.