Ticket Operations Coordinator

Skill; City of Niagara Falls (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Retirement plan with matching

Training resources (Aquent Gymnasium)

Job summary

Aquent Talent seeks an Operations Coordinator to oversee VIP experiences and ticket operations for high-profile events. You will ensure accurate intake, tracking, and fulfillment while coordinating with internal teams, venues, and partners to deliver seamless guest experiences.

The role requires at least 1 year in ticketing operations, strong organizational skills, and proficiency with MS Office and ticketing systems.

Qualifications

• 1 year of experience in ticketing operations or related field.
• Proficiency in MS Excel, Word, Outlook, PowerPoint, and SharePoint.
• Ability to manage multiple time-sensitive requests in a fast-paced live-event environment.

Responsibilities

• Support ticket request intake, tracking, documentation, stakeholder correspondence, and routine reporting for ticket operations.
• Assist with digital ticket transfers, manifests, seating charts, credential lists, inventory updates, guest lists, and distribution records.
• Help fulfill ticket needs for sports, VIP programs, employee requests, client requests, partner obligations, and special events with accuracy and discretion.
• Maintain organized tracking documents, event files, distribution lists, fulfillment records, and other operational materials.
• Provide support for ticketing platforms, internal request processes, guest communications, and user troubleshooting as directed.
• Assist with event preparation, including compiling guest information, confirming ticket allocations, updating event documents, and coordinating with internal partners.
• Provide on-site and post-event support, including check-in assistance, issue escalation, reconciliation, event file closeout, and summary reporting.
• Partner professionally with internal teams, external vendors, venues, leagues, agencies, and business stakeholders to support a high standard of service.

Skills

Ticketing operations

Administrative accuracy

Multitasking

Communication skills

Education

Bachelor's degree

Equivalent experience

Tools

Excel

Word

Outlook

PowerPoint

SharePoint

Job description

Join a globally recognized leader in entertainment and sports, where innovation and unforgettable experiences are at the heart of everything we do. This organization is dedicated to creating magic and delivering unparalleled access to some of the most sought-after events worldwide. As a vital partner to this industry giant, Aquent Talent is seeking an exceptional individual to join their dynamic team.

Are you a highly organized and detail-oriented professional with a passion for live events and creating exceptional experiences? We are seeking a dynamic Operations Coordinator to become a vital part of our team, ensuring seamless execution of VIP experiences and ticket operations. In this role, you'll be instrumental in delivering unforgettable moments for our most valued clients, partners, and investors, directly contributing to brand loyalty and revenue growth. Your meticulous approach and proactive support will be the backbone of our success in a fast-paced, exciting environment.

What You'll Do

• Support ticket request intake, tracking, documentation, stakeholder correspondence, and routine reporting for ticket operations.
• Assist with digital ticket transfers, manifests, seating charts, credential lists, inventory updates, guest lists, and distribution records.
• Help fulfill ticket needs for sports, VIP programs, employee requests, client requests, partner obligations, and special events with accuracy, discretion, and confidentiality.
• Maintain organized tracking documents, event files, distribution lists, fulfillment records, and other operational materials.
• Provide support for ticketing platforms, internal request processes, guest communications, and user troubleshooting as directed.
• Assist with event preparation, including compiling guest information, confirming ticket allocations, updating event documents, and coordinating with internal partners.
• Provide on-site and post-event support, including check-in assistance, issue escalation, reconciliation, event file closeout, and summary reporting.
• Partner professionally with internal teams, external vendors, venues, leagues, agencies, and business stakeholders to support a high standard of service.

What You'll Bring

• Minimum of 1 year of experience in ticketing operations, or a related field.
• Strong administrative accuracy, follow-through, organizational discipline, and attention to detail.
• Ability to manage multiple time-sensitive requests and shifting priorities in a fast-paced live-event environment.
• Proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and SharePoint.
• Comfort working with ticketing systems, inventory trackers, request forms, databases, or similar operational platforms.
• Strong written and verbal communication skills, with a professional and service-oriented approach.
• Ability to handle confidential information with discretion and sound judgment.
• Ability to work both independently and collaboratively across internal teams, partners, venues, leagues, vendors, and agencies.
• Bachelor's degree or equivalent experience in Marketing, Business, Sports Management, Communications, Hospitality, or a related field.
• Ability to work nights, weekends, holidays, travel, or on-site event coverage as leadership deems necessary.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.