VIP Live Events Ticketing Coordinator

Aquent; New York (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Sick leave

Retirement plan with match

Online training

Job summary

Aquent Talent, a leader in marketing, creative, and design talent, seeks an Operations Coordinator in New York to manage ticket operations and VIP experiences. You will ensure seamless execution, coordinate with internal teams and external partners, and support on-site and post-event activities for a variety of events.

The role requires at least 1 year in ticketing or a related field, strong organization, and proficiency with the MS Office suite.

Qualifications

• 1 year of experience in ticketing operations or a related field.
• Strong administrative accuracy and attention to detail.
• Ability to manage multiple time-sensitive requests in a fast-paced live-event environment.
• Proficient in MS Office suite (Excel, Word, Outlook, PowerPoint) and SharePoint.
• Professional written and verbal communication with discretion.

Responsibilities

• Support ticket request intake, tracking, documentation, stakeholder correspondence, and routine reporting for ticket operations.
• Assist with digital ticket transfers, manifests, seating charts, credential lists, inventory updates, guest lists, and distribution records.
• Help fulfill ticket needs for sports, VIP programs, employee requests, client requests, partner obligations, and special events with accuracy, discretion, and confidentiality.
• Maintain organized tracking documents, event files, distribution lists, fulfillment records, and other operational materials.
• Provide support for ticketing platforms, internal request processes, guest communications, and user troubleshooting as directed.
• Assist with event preparation, including compiling guest information, confirming ticket allocations, updating event documents, and coordinating with internal partners.
• Provide on-site and post-event support, including check-in assistance, issue escalation, reconciliation, event file closeout, and summary reporting.
• Partner with internal teams, external vendors, venues, leagues, agencies, and business stakeholders to support a high standard of service.

Skills

Ticketing operations

Administrative accuracy

Multitasking

Effective communication

Team collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

SharePoint

Job description

Aquent Talent, a leader in marketing, creative, and design talent, seeks an Operations Coordinator in New York to manage ticket operations and VIP experiences. You will ensure seamless execution, coordinate with internal teams and external partners, and support on-site and post-event activities for a variety of events.

The role requires at least 1 year in ticketing or a related field, strong organization, and proficiency with the MS Office suite.