VIP Telecom Customer Care Specialist

AppleOne Employment Services

San Antonio (TX)

On-site

USD 22,000 - 31,000

Full time

10 days ago

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Benefits offered by this job

Direct hire opportunity

Flexible work environment after训练

Job summary

AppleOne Employment Services is hiring a Customer Service Specialist for a direct hire in San Antonio, TX. You will support a VIP customer care program across multiple channels, aiming to resolve escalated concerns and protect the customer experience.

The role emphasizes empathy, problem-solving, and relationship-building, with cross-training opportunities and growth through promotion from within. Previous telecom CS experience and strong communication skills are essential.

Qualifications

2+ years of experience in Customer Service, Account Management, or Customer Success.
2+ years of telecom customer service experience.
Excellent verbal and written communication skills.
Proficiency with CRM platforms such as Salesforce or Workflow Manager, plus familiarity with Microsoft Office tools.

Responsibilities

Serve as a front-line brand ambassador by delivering professional, customer-first support through phone, digital, and internal service channels.
Resolve escalated customer concerns with empathy, urgency, sound judgment, and strong collaboration with quality and support teams.
Document customer interactions accurately and thoroughly in CRM tools to ensure visibility, follow-up, and team alignment.
Communicate clearly with customers, internal teams, and external stakeholders regarding ticket status, next steps, and resolutions.
Identify customer patterns, service trends, and potential issues to support proactive solutions and continuous service improvement.
Maintain flexibility and professionalism in a fast-paced, evolving program while protecting the customer experience and brand reputation.