VIP Onsite Customer Support Specialist

AppleOne Employment Services; San Antonio (TX); On-site; USD 26,000 - 29,000; Full time

Job summary

AppleOne Employment Services in San Antonio, TX is seeking experienced Customer Service Reps for onsite, direct-hire opportunities. You will support VIP, public sector, and high-priority accounts, remaining calm, listening carefully, de‑escalating when needed, and turning challenging interactions into positive outcomes.

You will join a professional, service‑focused call center with structured training, supportive leadership, and clear expectations.

Qualifications

• Minimum 2 years of call center or customer service experience required.
• 3–5 years of related customer service experience preferred depending on role level.

Responsibilities

• Provide white-glove service to VIP, public sector, business, and high-priority customers.
• Handle inbound calls for issues or time-sensitive service needs.
• Listen actively, de-escalate frustration, and outline clear next steps.
• Take ownership of customer issues and resolve them without unnecessary transfers.
• Document interactions accurately while navigating multiple computer systems.
• Escalate complex issues professionally when needed.

Skills

Customer service

De-escalation

Communication

Multitasking

Attendance

Job description

AppleOne Employment Services in San Antonio, TX is seeking experienced Customer Service Reps for onsite, direct-hire opportunities. You will support VIP, public sector, and high-priority accounts, remaining calm, listening carefully, de‑escalating when needed, and turning challenging interactions into positive outcomes.

You will join a professional, service‑focused call center with structured training, supportive leadership, and clear expectations.