VIP Customer Advocate: Escalations & Flexible Schedule

AppleOne Employment Services; San Antonio (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Direct hire

Growth opportunities

Cross-training

Job summary

AppleOne Employment Services is seeking a Customer Service VIP Specialist to support a high-visibility program in San Antonio, TX. You will act as a trusted advocate, resolving complex concerns and protecting the customer experience across business and public sector lines.

The role offers growth opportunities, training after onboarding, and a collaborative culture focused on respect and continual improvement. Strong telecom experience and problem-solving skills are essential for success.

Qualifications

• 2+ years of experience in Customer Service, Account Management, or Customer Success.
• 2+ years of telecom customer service experience.
• Excellent verbal and written communication skills.
• Experience documenting interactions in CRM and coordinating with internal teams.
• Ability to adapt to changing processes in a new program.
• Must work in a security-conscious workspace environment.

Responsibilities

• Serve as front-line brand ambassador providing exceptional customer support across multiple channels.
• Respond to escalated customer concerns and resolve complex issues with empathy and sound judgment.
• Document customer interactions accurately in CRM tools for visibility and follow-up.
• Communicate ticket status and emerging service trends clearly to internal partners.
• Apply critical thinking to minimize service disruptions and support service functionality.
• Build strong customer relationships through active listening and follow-through.

Skills

Customer service

Communication

Problem solving

Empathy

Attention to detail

Time management

Tools

Salesforce

Workflow Manager

Microsoft Office

Job description

AppleOne Employment Services is seeking a Customer Service VIP Specialist to support a high-visibility program in San Antonio, TX. You will act as a trusted advocate, resolving complex concerns and protecting the customer experience across business and public sector lines.

The role offers growth opportunities, training after onboarding, and a collaborative culture focused on respect and continual improvement. Strong telecom experience and problem-solving skills are essential for success.