Customer Experience Specialist - Telecom Support

AppleOne Employment Services; San Antonio (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Major medical

Dental plan

Vision plan

401(k)

Sick pay

Job summary

AppleOne Employment Services in San Antonio, TX seeks Customer Service Professionals for direct hire opportunities supporting a growing telecommunications customer support team. You will assist business and public sector customers, resolving account concerns with professionalism and empathy in a fast-paced call center.

Ideal candidates bring customer service, call center, or account management experience and are committed to delivering a superior customer experience while contributing to team

Qualifications

• Experience in customer service, call center, or related roles.
• Experience handling account inquiries and resolving issues.
• Strong communication and problem-solving skills.

Responsibilities

• Deliver outstanding customer service through inbound interactions.
• Research, troubleshoot, and resolve customer concerns.
• Manage complex inquiries and escalations with empathy.
• Document interactions and resolutions in internal systems.
• Collaborate with internal teams to provide effective solutions.
• Navigate multiple systems to assist customers promptly.

Skills

Customer service

Call center

Account management

Retention

Escalation handling

Customer success

Job description

AppleOne Employment Services in San Antonio, TX seeks Customer Service Professionals for direct hire opportunities supporting a growing telecommunications customer support team. You will assist business and public sector customers, resolving account concerns with professionalism and empathy in a fast-paced call center.

Ideal candidates bring customer service, call center, or account management experience and are committed to delivering a superior customer experience while contributing to team