Customer Service VIP Specialist

AppleOne Employment Services; San Antonio (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Direct hire

Growth opportunities

Cross-training

Job summary

AppleOne Employment Services is seeking a Customer Service VIP Specialist to support a high-visibility program in San Antonio, TX. You will act as a trusted advocate, resolving complex concerns and protecting the customer experience across business and public sector lines.

The role offers growth opportunities, training after onboarding, and a collaborative culture focused on respect and continual improvement. Strong telecom experience and problem-solving skills are essential for success.

Qualifications

• 2+ years of experience in Customer Service, Account Management, or Customer Success.
• 2+ years of telecom customer service experience.
• Excellent verbal and written communication skills.
• Experience documenting interactions in CRM and coordinating with internal teams.
• Ability to adapt to changing processes in a new program.
• Must work in a security-conscious workspace environment.

Responsibilities

• Serve as front-line brand ambassador providing exceptional customer support across multiple channels.
• Respond to escalated customer concerns and resolve complex issues with empathy and sound judgment.
• Document customer interactions accurately in CRM tools for visibility and follow-up.
• Communicate ticket status and emerging service trends clearly to internal partners.
• Apply critical thinking to minimize service disruptions and support service functionality.
• Build strong customer relationships through active listening and follow-through.

Skills

Customer service

Communication

Problem solving

Empathy

Attention to detail

Time management

Tools

Salesforce

Workflow Manager

Microsoft Office

Job description

Job Summary

We are seeking a Customer Service VIP Specialist for a direct hire opportunity in San Antonio, TX. This role supports a high-visibility customer service program and serves as an escalation point for business customers and the general public, including small business owners, service providers, contractors, legal professionals, and other commercial clients. As part of a dedicated Platinum Team, you will act as a trusted customer advocate, helping resolve complex concerns, protect the customer experience, and support brand reputation. This is an excellent opportunity for a customer service professional with telecom experience who enjoys problem-solving, relationship-building, and turning challenging situations into positive outcomes. The work environment is collaborative, fast-paced, and focused on continual improvement. Candidates can expect supportive leadership, opportunities to cross-train across business and public sector service lines, and strong potential for growth and promotion from within. Because this is a new program, flexibility, adaptability, and a positive attitude are essential for success.

Key Responsibilities

• Serve as a front-line brand ambassador by providing exceptional customer support across multiple communication touch points.
• Respond to escalated customer concerns, resolve complex issues, and create positive outcomes through empathy, professionalism, and sound judgment.
• Document customer interactions accurately in CRM tools to ensure visibility, follow-up, and alignment across internal teams.
• Communicate ticket status, customer concerns, and emerging service trends clearly to internal partners and support teams.
• Apply critical thinking to minimize service disruptions, support service functionality, and make customer-focused decisions.
• Build strong customer relationships through active listening, patience, tailored solutions, and consistent follow-through.

Compensation and Benefits

• Direct hire opportunity.
• Pay rate: $19.50 per hour.
• Location: San Antonio, TX.
• Flexible work environment with flexibility after training completion.
• Opportunity to work on a high-visibility program with meaningful business impact.
• Growth opportunities with promotion from within.
• Ability to cross-train and expand expertise across Business and Public Sector lines of business.
• Collaborative culture focused on respect, teamwork, and continual improvement.

Required Qualifications and Skills

• Handle escalated customer service concerns for business customers and the general public.
• Provide account support, issue resolution, billing assistance, product guidance, and customer advocacy.
• Use CRM systems to document interactions, manage ticket activity, and communicate status updates.
• Support a new customer service program by adapting to changing processes, priorities, and business needs.
• 2+ years of experience in Customer Service, Account Management, or Customer Success.
• 2+ years of telecom customer service experience.
• Excellent verbal and written communication skills.
• Experience using CRM platforms such as Salesforce or Workflow Manager, along with Microsoft Office tools.
• Strong analytical skills with the ability to identify customer behavior patterns, trends, and insights.
• Ability to work in a Secure Workspace environment with restrictions on personal electronics, pen, paper, and similar items.
• Positive attitude, strong attention to detail, and a customer-first mindset.
• Strong emotional intelligence, empathy, patience, and professionalism when handling difficult conversations.
• Ability to overcome objections while maintaining trust and delivering effective solutions.
• Comfort working in a fast-paced, changing environment with a solutions-oriented approach.

Preferred Qualifications

• Previous leadership experience.
• Experience resolving customer issues, assisting with billing inquiries, or providing product Q&A.
• Technical troubleshooting experience involving hardware, software, applications, networks, or device issues.
• Previous experience in a telecom technical call center environment, especially Tier 1 or Tier 2 support.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.