VIP Customer Success Advocate - White-Glove Support

AppleOne Employment Services; San Antonio (TX); On-site; USD 39,000 - 45,000; Full time

Job summary

AppleOne Employment Services is hiring VIP Customer Service Specialists to join a high-visibility customer success team supporting a major client’s VIP customer base.

This role involves working with high-value business and professional customers, handling complex inquiries, and providing a white-glove customer experience. You will be an escalation point, maintaining empathy and ownership throughout issue resolution.

Qualifications

• 2+ years of experience in Customer Service, Account Management, or Customer Success.
• 2+ years of telecom customer service experience.
• Strong verbal and written communication skills.
• Excellent attention to detail and a customer-first mindset.
• Experience using CRM platforms such as Salesforce or similar systems.
• Familiarity with Microsoft Office.
• Ability to identify customer trends, patterns, and potential issues.
• Comfortable working in a Secure Workspace (SWS) environment where personal electronics are not permitted.

Responsibilities

• Serve as a front-line brand ambassador and provide exceptional, personalized customer support.
• Handle complex customer inquiries and escalated concerns with professionalism and empathy.
• Take ownership of customer issues and work toward timely, effective resolutions.
• Turn challenging or negative customer experiences into positive outcomes.
• Build strong customer relationships through active listening, genuine engagement, and solution-focused support.
• Communicate clearly and professionally with customers, internal teams, and business partners.
• Use critical thinking and sound judgment to make customer-focused decisions.
• Document customer interactions accurately and thoroughly in CRM systems.
• Track tickets and issues while providing timely updates to internal stakeholders.
• Identify recurring issues, trends, and opportunities for improvement.
• Assist with billing questions, product questions, and service-related concerns.
• Troubleshoot or coordinate resolution of technical issues involving hardware, software, applications, networks, or devices when applicable.
• Adapt quickly as processes, systems, and customer needs evolve.
• Remain positive, resilient, and solutions-oriented in a fast-paced environment.
• Overcome customer objections while maintaining empathy and professionalism.

Skills

Customer Service

Account Management

Customer Success

Telecom customer service

Tools

Salesforce

Microsoft Office

Job description

AppleOne Employment Services is hiring VIP Customer Service Specialists to join a high-visibility customer success team supporting a major client’s VIP customer base.

This role involves working with high-value business and professional customers, handling complex inquiries, and providing a white-glove customer experience. You will be an escalation point, maintaining empathy and ownership throughout issue resolution.