Guest Services Coordinator

AppleOne Employment Services; San Antonio (TX); On-site; USD 39,000 - 45,000; Full time

Job summary

AppleOne Employment Services is hiring VIP Customer Service Specialists to join a high-visibility customer success team supporting a major client’s VIP customer base.

This role involves working with high-value business and professional customers, handling complex inquiries, and providing a white-glove customer experience. You will be an escalation point, maintaining empathy and ownership throughout issue resolution.

Qualifications

• 2+ years of experience in Customer Service, Account Management, or Customer Success.
• 2+ years of telecom customer service experience.
• Strong verbal and written communication skills.
• Excellent attention to detail and a customer-first mindset.
• Experience using CRM platforms such as Salesforce or similar systems.
• Familiarity with Microsoft Office.
• Ability to identify customer trends, patterns, and potential issues.
• Comfortable working in a Secure Workspace (SWS) environment where personal electronics are not permitted.

Responsibilities

• Serve as a front-line brand ambassador and provide exceptional, personalized customer support.
• Handle complex customer inquiries and escalated concerns with professionalism and empathy.
• Take ownership of customer issues and work toward timely, effective resolutions.
• Turn challenging or negative customer experiences into positive outcomes.
• Build strong customer relationships through active listening, genuine engagement, and solution-focused support.
• Communicate clearly and professionally with customers, internal teams, and business partners.
• Use critical thinking and sound judgment to make customer-focused decisions.
• Document customer interactions accurately and thoroughly in CRM systems.
• Track tickets and issues while providing timely updates to internal stakeholders.
• Identify recurring issues, trends, and opportunities for improvement.
• Assist with billing questions, product questions, and service-related concerns.
• Troubleshoot or coordinate resolution of technical issues involving hardware, software, applications, networks, or devices when applicable.
• Adapt quickly as processes, systems, and customer needs evolve.
• Remain positive, resilient, and solutions-oriented in a fast-paced environment.
• Overcome customer objections while maintaining empathy and professionalism.

Skills

Customer Service

Account Management

Customer Success

Telecom customer service

Tools

Salesforce

Microsoft Office

Job description

Pay: $19.50/hour

Start Date: October 19, 2026

Training: Monday-Friday, 8:00 AM-5:00 PM

Schedule: Monday-Friday, 8:00 AM-5:00 PM OR 10:00 AM-7:00 PM

Position Type: Full-Time

About the Opportunity

We are hiring VIP Customer Service Specialists to join a high-visibility customer success team supporting a major client’s VIP customer base.

This is not a typical call center role. You will work with high-value business and consumer customers who expect a white-glove customer experience. Many interactions involve complex questions, service concerns, escalations, billing issues, or troubleshooting, so we are looking for professionals who can remain calm under pressure, communicate with empathy, and take ownership of finding solutions.

VIP customers may include business owners and professionals such as HVAC companies, carpet cleaning businesses, construction professionals, attorneys, and other organizations. In this role, you will often serve as an escalation point and trusted advocate, helping customers navigate issues from start to resolution.

What You'll Do

• Serve as a front-line brand ambassador and provide exceptional, personalized customer support.
• Handle complex customer inquiries and escalated concerns with professionalism and empathy.
• Take ownership of customer issues and work toward timely, effective resolutions.
• Turn challenging or negative customer experiences into positive outcomes.
• Build strong customer relationships through active listening, genuine engagement, and solution-focused support.
• Communicate clearly and professionally with customers, internal teams, and business partners.
• Use critical thinking and sound judgment to make customer-focused decisions.
• Document customer interactions accurately and thoroughly in CRM systems.
• Track tickets and issues while providing timely updates to internal stakeholders.
• Identify recurring issues, trends, and opportunities for improvement.
• Assist with billing questions, product questions, and service-related concerns.
• Troubleshoot or coordinate resolution of technical issues involving hardware, software, applications, networks, or devices when applicable.
• Adapt quickly as processes, systems, and customer needs evolve.
• Remain positive, resilient, and solutions-oriented in a fast-paced environment.
• Overcome customer objections while maintaining empathy and professionalism.

Required Qualifications:

• 2+ years of experience in Customer Service, Account Management, or Customer Success.
• 2+ years of telecom customer service experience.
• Strong verbal and written communication skills.
• Excellent attention to detail and a customer-first mindset.
• Strong problem-solving and critical-thinking skills.
• Ability to manage escalated or complex customer situations professionally.
• Experience using CRM platforms such as Salesforce or similar systems.
• Familiarity with Microsoft Office.
• Ability to identify customer trends, patterns, and potential issues.
• Comfortable working in a Secure Workspace (SWS) environment where personal electronics and items such as pen and paper are not permitted.

Preferred Qualifications

• Previous leadership or escalation-management experience.
• Experience handling billing inquiries and product/service questions.
• Technical troubleshooting experience.
• Experience in a telecom technical call center environment.
• Tier 1 or Tier 2 technical support experience.
• Experience supporting business customers or high-value/VIP accounts.