VIP Tech-Advisor: Elevate Customer Experience

Colonial Group; Lewiston (ME); On-site; USD 25,000 - 33,000; Full time

Job summary

Colonial Group seeks a Tech-Advisor in Lewiston, ME to blend counter service with hands-on shop work, upholding VIP processes and safety. The role emphasizes customer education, teamwork, and high-performance results through driving VIP standards.

The candidate should have automotive service knowledge, strong communication, and be prepared to complete LMS and vendor trainings to earn ASE certifications. Non-exempt/hourly role.

Qualifications

• Excellent verbal and written communication.
• Sound business sense with ability to analyze and solve problems.
• Strong organization and time management skills.
• Comprehensive understanding of automotive servicing industry.

Responsibilities

• Work at the counter as a service writer and educate customers on vehicle conditions.
• Work in the shop as a technician when needed and perform services per VIP standards.
• Complete LMS training and vendor trainings; obtain ASE certifications as required.
• Maintain safety, facility, and equipment standards and document issues.

Skills

Verbal and written communication

Analytical thinking

Organization & time management

Automotive servicing knowledge

Education

Two-year college or technical school program

Equivalent education/experience

Tools

ASE Certifications

Job description

Colonial Group seeks a Tech-Advisor in Lewiston, ME to blend counter service with hands-on shop work, upholding VIP processes and safety. The role emphasizes customer education, teamwork, and high-performance results through driving VIP standards.

The candidate should have automotive service knowledge, strong communication, and be prepared to complete LMS and vendor trainings to earn ASE certifications. Non-exempt/hourly role.