VIP Support Manager

SKELAR; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

SKELAR is seeking a dedicated VIP support professional to manage long-term relationships with premium users, acting as their primary contact and ensuring a seamless, high-quality experience across channels.

You will handle daily requests and complex cases, using AI and automation to reduce repetitive tasks and focus on meaningful conversations while conveying user insights to product teams for UX improvements.

Qualifications

• English language at B2 level (spoken and written)
• 2+ years of client-facing experience in support, account management, sales or customer success
• Experience with premium/high-value clients is highly valued
• Ability to write personalized, human, concise communications with clear CTAs
• Ability to explain complex concepts in simple terms and handle objections
• Willingness to work evening shifts, 5 days on and 2 days off, 16:00 to 00:00

Responsibilities

• Build long-term relationships with a premium user base and act as their primary contact
• Handle daily requests and complex cases, focusing on user retention
• Communicate independently via email, chat and calls ensuring a high-quality experience
• Leverage AI and automation to reduce repetitive tasks and enable meaningful conversations

Skills

English B2

Client-facing

Premium clients

Concise communications

Explain complex ideas

Evening shifts

Job description

About the role

SKELAR is a venture builder that creates consumer tech companies. This role owns long term VIP support for premium users, managing their queries, complex cases, and ensuring a high quality user experience.

What you'll do

• Build long term relationships with a premium user base and act as their primary contact
• Handle daily requests, complex cases and user retention scenarios
• Communicate independently via email, chat and calls and ensure quality experience
• Leverage AI and automation to reduce repetitive tasks and focus on meaningful conversations
• Represent user insights to the product team and influence UX improvements

What they're looking for

• English: written at B2 level, spoken for calls
• 2+ years of client-facing experience in support, account management, sales or customer success
• Experience with premium or high value clients is highly valued
• Ability to write personalized, human, concise communications with clear CTAs
• Ability to explain complex concepts in simple terms and handle objections
• Willingness to work evening shifts, 5 days on and 2 days off, 16:00 to 00:00

For applicants in Nigeria

• The listing states worldwide eligibility, so Nigeria-based applicants may apply
• Timezone expectation is evenings 16:00-00:00 local time; confirm if this aligns with your location
• Contractor vs employee status is not specified in the listing
• The listing does not specify pay currency or range
• No visa or work-authorization notes are provided; confirm during interview