VIP Support Manager

Leaply (SKELAR); United States; Remoto; USD 55.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Professional clubs, training, courses

Merch discounts

Medical insurance

Descrizione del lavoro

SKELAR, a venture builder, seeks a Customer Success/Support specialist to build lasting relationships with a premium user base in the US. You’ll handle daily requests and complex cases, guiding users who plan to leave the product and ensuring smooth resolution.

You will manage communications via email, online chat and calls, work with AI and automation tools to speed solutions, and relay user insights to the product team to improve the experience. Evening shifts (5/2, 16:00–00:00) are required.

Competenze

• English B2 or higher, written and spoken.
• 2+ years in support, account management, sales or customer success.
• Experience with premium or VIP customer segments preferred.
• Clear, persuasive written communication.
• Ability to explain complex topics simply.
• Available for evening shifts, 5/2 schedule, 16:00-00:00.

Mansioni

• Build long-term relationships with a personal base of premium users.
• Handle daily requests, complex cases and users planning to leave the product.
• Manage communication via email, online chat and calls.
• Work with AI and automation tools to focus on communication and solutions.
• Relay user insights to the product team to improve user experience.

Conoscenze

English (B2+)

2+ years exp

Written communication

Explain complex topics

VIP customers

Descrizione del lavoro

Responsibilities

• Build long-term relationships with a personal base of premium users
• Handle daily requests, complex cases and users planning to leave the product
• Manage communication via email, online chat and calls
• Work with AI and automation tools to focus on communication and solutions
• Relay user insights to the product team to improve user experience

Requirements

• English B2 or higher, written and spoken
• 2+ years in support, account management, sales or customer success
• Experience with premium or VIP customer segments preferred
• Clear, persuasive written communication
• Ability to explain complex topics simply
• Available for evening shifts, 5/2 schedule, 16:00-00:00

Preferred Qualifications

• Experience with Western markets (US, Canada, Europe)
• Experience with Zendesk or similar tools

Benefits

• Professional clubs, training, courses and conference attendance
• Corporate merchandise and partner discounts
• Medical insurance

About the Company

SKELAR is a venture builder that creates consumer businesses in EdTech, mental health, petcare and FashionTech.