Premium Support Account Manager

Leaply (SKELAR); United States; Remoto; USD 55.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Professional clubs, training, courses,

Corporate merch and partner discounts

Medical insurance

Descrizione del lavoro

Leaply (SKELAR) is seeking a Customer Success specialist to nurture relationships with premium users and manage daily inquiries. You will handle complex cases, communicate across email, chat and calls, and ensure high-quality customer experience.

You will collaborate with AI tools and automations to streamline interactions and surface user insights to the product team, helping to improve user satisfaction across Western markets.

Competenze

• English at B2 level or above, written and conversational.
• 2+ years in support, account management, sales or customer success.
• Experience with premium or VIP customers preferred.
• Clear, personalized written communication.
• Ability to explain complex topics simply and handle objections.
• Willingness to work evening shifts, 5/2, 16:00-00:00.

Mansioni

• Build long-term relationships with a base of premium users.
• Handle daily requests, complex cases and users planning to leave the product.
• Run communication via email, online chat and calls, owning customer experience quality.
• Work with AI and automations to focus on communication and solutions.
• Surface user insights to the product team to improve user experience.

Conoscenze

English proficiency

Customer success

Written communication

Objection handling

Strumenti

Zendesk

Descrizione del lavoro

Responsibilities

• Build long-term relationships with a base of premium users
• Handle daily requests, complex cases and users planning to leave the product
• Run communication via email, online chat and calls, owning customer experience quality
• Work with AI and automations to focus on communication and solutions
• Surface user insights to the product team to improve user experience

Requirements

• English at B2 level or above, written and conversational
• 2+ years in support, account management, sales or customer success
• Experience with premium or VIP customers preferred
• Clear, personalized written communication
• Ability to explain complex topics simply and handle objections
• Willingness to work evening shifts, 5/2, 16:00-00:00

Preferred Qualifications

• Experience with Western markets (US, Canada, Europe)
• Experience with Zendesk or similar tools

Benefits

• Professional clubs, training, courses and conference attendance
• Corporate merch and partner discounts
• Medical insurance

About the Company

• SKELAR is a venture builder that creates consumer tech companies in EdTech, mental health, petcare and fashion tech.