Global Remote Premium Support Account Manager

remote work; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

SKELAR is a venture builder creating consumer businesses that become global leaders in EdTech, Mental health, Petcare, FashionTech and more. This role owns building long term relationships with a premium user base, guiding them through day to day requests, complex cases and retention scenarios for a partner company.

What you'll do includes managing premium client relationships, resolving inquiries across email, chat and calls, and leveraging AI to reduce repetitive tasks while maintaining a

Qualifications

• 2+ years experience with clients in support, account management, sales or customer success.
• Experience with premium or high value clients.
• Ability to explain complex topics simply, without excessive jargon.
• Strong ability to stay on topic and manage objections.

Responsibilities

• Manage premium client relationships and act as the main point of contact
• Resolve daily inquiries and complex cases across channels via email, chat and calls
• Leverage AI and automation to reduce repetitive tasks while focusing on communication
• Maintain high quality user experience and identify insights for product teams
• Communicate with customers in a personalized, concise tone with clear calls to action
• Guide conversations to achieve targets in calls and chats, handling objections

Skills

Premium client relationship management

Effective communication

Job description

SKELAR is a venture builder creating consumer businesses that become global leaders in EdTech, Mental health, Petcare, FashionTech and more. This role owns building long term relationships with a premium user base, guiding them through day to day requests, complex cases and retention scenarios for a partner company.

What you'll do includes managing premium client relationships, resolving inquiries across email, chat and calls, and leveraging AI to reduce repetitive tasks while maintaining a