Premium Support Account Manager

SKELAR; United States; Remoto; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

SKELAR is a venture builder creating consumer businesses that become global leaders in EdTech, Mental health, Petcare, FashionTech and more. This role owns building long term relationships with a premium user base, guiding them through day to day requests, complex cases and retention scenarios for a partner company.

What you'll do includes managing premium client relationships, resolving inquiries across email, chat and calls, and leveraging AI to reduce repetitive tasks while maintaining a

Competenze

• 2+ years experience with clients in support, account management, sales or customer success.
• Experience with premium or high value clients.
• Ability to explain complex topics simply, without excessive jargon.
• Strong ability to stay on topic and manage objections.

Mansioni

• Manage premium client relationships and act as the main point of contact
• Resolve daily inquiries and complex cases across channels via email, chat and calls
• Leverage AI and automation to reduce repetitive tasks while focusing on communication
• Maintain high quality user experience and identify insights for product teams
• Communicate with customers in a personalized, concise tone with clear calls to action
• Guide conversations to achieve targets in calls and chats, handling objections

Conoscenze

Premium client relationship management

Effective communication

Descrizione del lavoro

About the role

SKELAR is a venture builder creating consumer businesses that become global leaders in EdTech, Mental health, Petcare, FashionTech and more. This role owns building long term relationships with a premium user base, guiding them through day to day requests, complex cases and retention scenarios for a partner company.

What you'll do

• Manage premium client relationships and act as the main point of contact
• Resolve daily inquiries and complex cases across channels via email, chat and calls
• Leverage AI and automation to reduce repetitive tasks while focusing on communication
• Maintain high quality user experience and identify insights for product teams
• Communicate with customers in a personalized, concise tone with clear calls to action
• Guide conversations to achieve targets in calls and chats, handling objections

What they're looking for

• English proficiency with written communication as primary tool; conversational English for calls
• 2+ years experience with clients in support, account management, sales or customer success
• Experience with premium or high value clients
• Ability to explain complex topics simply, without excessive jargon
• Strong ability to stay on topic and manage objections
• Willingness to work evening shifts, 5 day week from 16:00 to 00:00

For applicants in Nigeria

• The listing states worldwide eligibility and a global remote setup; Nigeria is not excluded
• The listing mentions a 16:00-00:00 evening shift; confirm if this aligns with your local time; timezone expectations are not explicitly detailed beyond this
• Pay currency and salary range are not specified in the listing