Premium Support Lead for VIP Client Relationships

remote work; United States; Remoto; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

SKELAR is seeking a dedicated VIP support professional to manage long-term relationships with premium users, acting as their primary contact and ensuring a seamless, high-quality experience across channels.

You will handle daily requests and complex cases, using AI and automation to reduce repetitive tasks and focus on meaningful conversations while conveying user insights to product teams for UX improvements.

Competenze

• English language at B2 level (spoken and written)
• 2+ years of client-facing experience in support, account management, sales or customer success
• Experience with premium/high-value clients is highly valued
• Ability to write personalized, human, concise communications with clear CTAs
• Ability to explain complex concepts in simple terms and handle objections
• Willingness to work evening shifts, 5 days on and 2 days off, 16:00 to 00:00

Mansioni

• Build long-term relationships with a premium user base and act as their primary contact
• Handle daily requests and complex cases, focusing on user retention
• Communicate independently via email, chat and calls ensuring a high-quality experience
• Leverage AI and automation to reduce repetitive tasks and enable meaningful conversations

Conoscenze

English B2

Client-facing

Premium clients

Concise communications

Explain complex ideas

Evening shifts

Descrizione del lavoro

SKELAR is seeking a dedicated VIP support professional to manage long-term relationships with premium users, acting as their primary contact and ensuring a seamless, high-quality experience across channels.

You will handle daily requests and complex cases, using AI and automation to reduce repetitive tasks and focus on meaningful conversations while conveying user insights to product teams for UX improvements.