Premium Account Manager — VIP Client Relations & Support

Leaply (SKELAR); United States; Remoto; USD 50.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Professional clubs

Training courses

Conference attendance

Merchandise discounts

Partner discounts

Networking opportunities

Descrizione del lavoro

Leaply (SKELAR) seeks a customer success professional to nurture premium user relationships and handle end-to-end support across email, chat, and calls. You will leverage AI tools to streamline routines and provide invaluable product feedback to the team.

Ideal candidates have 2+ years in customer success or related roles, strong written English, and experience with VIP clients. Evening shifts (16:00–00:00) are required, with opportunities to grow within a global premium portfolio.

Competenze

• English proficiency at B2 level or higher (written and spoken).
• 2+ years of experience in customer support, account management, sales, or customer success.
• Experience with premium/VIP or high-value clients is highly valued.
• Ability to write personalized, engaging communications.
• Ability to work evening shifts (16:00–00:00) on a 5/2 schedule.

Mansioni

• Build long-term relationships with a premium user base.
• Provide end-to-end user support, resolving daily requests and complex cases.
• Manage communication via email, online chats, and calls.
• Utilize AI and automation tools to optimize routine tasks.
• Act as the voice of the user by providing product insights to the team.

Conoscenze

English (B2)

Customer support

Strumenti

Zendesk

Descrizione del lavoro

Leaply (SKELAR) seeks a customer success professional to nurture premium user relationships and handle end-to-end support across email, chat, and calls. You will leverage AI tools to streamline routines and provide invaluable product feedback to the team.

Ideal candidates have 2+ years in customer success or related roles, strong written English, and experience with VIP clients. Evening shifts (16:00–00:00) are required, with opportunities to grow within a global premium portfolio.