Account Manager - TENTENS Tech

Leaply (SKELAR); United States; Remote; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Professional clubs

Training courses

Conference attendance

Merchandise discounts

Partner discounts

Networking opportunities

Job summary

Leaply (SKELAR) seeks a customer success professional to nurture premium user relationships and handle end-to-end support across email, chat, and calls. You will leverage AI tools to streamline routines and provide invaluable product feedback to the team.

Ideal candidates have 2+ years in customer success or related roles, strong written English, and experience with VIP clients. Evening shifts (16:00–00:00) are required, with opportunities to grow within a global premium portfolio.

Qualifications

• English proficiency at B2 level or higher (written and spoken).
• 2+ years of experience in customer support, account management, sales, or customer success.
• Experience with premium/VIP or high-value clients is highly valued.
• Ability to write personalized, engaging communications.
• Ability to work evening shifts (16:00–00:00) on a 5/2 schedule.

Responsibilities

• Build long-term relationships with a premium user base.
• Provide end-to-end user support, resolving daily requests and complex cases.
• Manage communication via email, online chats, and calls.
• Utilize AI and automation tools to optimize routine tasks.
• Act as the voice of the user by providing product insights to the team.

Skills

English (B2)

Customer support

Tools

Zendesk

Job description

Responsibilities

• Build long-term relationships with a premium user base
• Provide end-to-end user support, resolving daily requests and complex cases
• Manage communication via email, online chats, and calls
• Utilize AI and automation tools to optimize routine tasks
• Act as the voice of the user by providing product insights to the team

Requirements

• English proficiency at B2 level or higher (written and spoken)
• 2+ years of experience in customer support, account management, sales, or customer success
• Experience with premium/VIP or high-value clients is highly valued
• Ability to write personalized, engaging communications
• Ability to work evening shifts (16:00–00:00) on a 5/2 schedule

Preferred Qualifications

• Experience working with Western markets (USA, Canada, Europe)
• Experience with Zendesk or similar tools

Benefits

• Access to internal professional clubs (marketing, development, finance, etc.)
• Training, courses, and conference attendance
• Corporate merchandise and partner discounts
• Medical insurance
• Access to a professional ecosystem and networking opportunities