VIP Spa Concierge — Guest Experience Specialist

The Club at Ibis; West Palm Beach (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

The Club at Ibis in West Palm Beach, FL is seeking a Spa Concierge to deliver exceptional service to members and guests in a VIP manner across the spa experience. You will greet guests, book and confirm appointments, upsell services and products, and maintain a welcoming desk and smooth front-desk operation.

Essential qualities include professional appearance, strong communication, meticulous organization, and a friendly, dependable attitude. Training will be provided.

Qualifications

• High school diploma or GED required, related experience optional.
• Strong interpersonal and communication skills for guest interactions.
• Ability to learn spa products and services quickly.
• Professional appearance and dependable work ethic.

Responsibilities

• Greet members and guests by name and assist with check-in.
• Book, confirm, and reschedule appointments to optimize bookings.
• Provide product knowledge and upsell spa services and retail.
• Maintain spa front desk organization and inventory accuracy.

Skills

Problem Solving

Customer Service

Professionalism

Safety and Security

Education

High school diploma or GED

Tools

MS Office

JONAS POS

Appointment scheduling software

Job description

The Club at Ibis in West Palm Beach, FL is seeking a Spa Concierge to deliver exceptional service to members and guests in a VIP manner across the spa experience. You will greet guests, book and confirm appointments, upsell services and products, and maintain a welcoming desk and smooth front-desk operation.

Essential qualities include professional appearance, strong communication, meticulous organization, and a friendly, dependable attitude. Training will be provided.