Spa Concierge & Booking Specialist

The Polo Club of Boca Raton; Boca Raton (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

The Polo Club of Boca Raton is seeking a friendly Spa Front Desk Associate to assist members and guests with spa bookings, answer questions about facilities, and direct guests to their desired location. You will handle reservations, greet visitors, and support retail sales with a professional approach.

Ideal candidates have strong English communication, basic computer skills, and previous club or hospitality experience.

Qualifications

• Requires excellent customer service skills.
• Requires excellent telephone etiquette and skills.
• Knowledge of spa products and services preferred.
• Previous club experience is preferred.
• Ability to communicate well verbally and in writing.

Responsibilities

• Responds to a high volume of telephone calls.
• Makes appointments for members and guests and cancels and/or modifies appointments as necessary.
• Greets members and guests in a professional manner and with a smile and checks member and guest ID upon arrival to the Spa.
• Assists members with product purchases and encourages retail sales.
• Keeps informed and knowledgeable of all Spa services, their times of operation, the facilities and retail merchandise.
• Answers questions and provides information to members and guests about the facility and provides members with their itineraries.
• Charges services to the member’s account or charges guests to their credit card or the member’s account.
• Operates and utilizes the reservation system.
• Provides information to members about new and upcoming events and classes.
• Keeps informed of opening & closing hours and procedures and reconciles all member and credit card transactions at the end of the closing shift.
• Enforces policies & procedures.
• Assists in other Spa departments as necessary.
• Attends monthly staff meeting.
• Communicates with members, co-workers, management and the general public in a courteous and professional manner.
• Conforms with and abides by all regulations, policies, work procedures and instructions.
• Exhibits and maintains a professional demeanor to reflect a positive image of The Polo Club.
• Performs other duties as assigned by the Spa Front Desk Supervisor.

Skills

Customer service

Telephone etiquette

Spa products knowledge

Club experience

Verbal & written communication

Education

High school diploma or GED

Tools

Reservation software

Word Processing

Spreadsheet

Outlook

Job description

The Polo Club of Boca Raton is seeking a friendly Spa Front Desk Associate to assist members and guests with spa bookings, answer questions about facilities, and direct guests to their desired location. You will handle reservations, greet visitors, and support retail sales with a professional approach.

Ideal candidates have strong English communication, basic computer skills, and previous club or hospitality experience.