VIP Slot Host & Promotions Leader

Station Casinos LLC.; Henderson (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Durango Casino & Resort in Henderson, NV is seeking a Guest Relations/VIP Host to greet guests and recognize frequent visitors, ensuring they know how to contact a host for future needs. You will explain promotions, programs, and giveaways, and outline benefits of using a player’s card to build VIP relationships.

This role requires strong communication, organization, and confidentiality with surveillance operations. Two+ years’ experience is preferred; gaming registration must be obtainable.

Qualifications

• Must be able to obtain Gaming Registration.
• Two or more years experience preferred.
• Professional and confidential with surveillance operations.

Responsibilities

• Greet guests and recognize frequent guests; guide them to contact a host for future needs.
• Explain promotions, programs and current giveaways to guests.
• Explain benefits of using a player's card and cultivate VIP relationships.
• Approve credit and manage reinvestments per guidelines to optimize guest play and costs.

Skills

Communication

Customer service

Team coordination

Tools

Basic Computer Skills

Job description

Greet guests, recognize frequent guests, and ensures that they have information on how to contact any host for future needs. Explains promotions, programs, and any current giveaways to all guests. Explains the benefits andprivileges of using a player’s card. Responsible for improving customer service, developing, implementing new promotions, maintaining, and cultivating relationships with VIP customers. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Mau lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department. Ability to approve credit and manage reinvestments on guests by applying complimentaries according to guidelines. Responsible for developing and increasing guest visits and play habits. Responsible for filing events based on play criteria. Responsible for acquiring new and inactive business. Approve credit.

Qualifications:

Communicate effectively with Guests, Team Members and Management in both written and verbal form. Well organized and detail oriented. Available to work the hours necessary to complete functions and responsibilities. Must be able to obtain Gaming Registration. Must be professional and maintain confidentiality to surveillance operations and activities. Two (2) plus years experience preferred. Basic computer skills. Must be able to work quickly and accurately under high stress situations. Exercise general responsibilities necessary to minimize operation cost and maximizeoperational profits.