VIP Slot Host & Promotions Leader

Durango Casino & Resort; Henderson (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Durango Casino & Resort in Henderson, NV is seeking a Guest Relations/VIP Host to greet guests and recognize frequent visitors, ensuring they know how to contact a host for future needs. You will explain promotions, programs, and giveaways, and outline benefits of using a player’s card to build VIP relationships.

This role requires strong communication, organization, and confidentiality with surveillance operations. Two+ years’ experience is preferred; gaming registration must be obtainable.

Qualifications

• Must be able to obtain Gaming Registration.
• Two or more years experience preferred.
• Professional and confidential with surveillance operations.

Responsibilities

• Greet guests and recognize frequent guests; guide them to contact a host for future needs.
• Explain promotions, programs and current giveaways to guests.
• Explain benefits of using a player's card and cultivate VIP relationships.
• Approve credit and manage reinvestments per guidelines to optimize guest play and costs.

Skills

Communication

Customer service

Team coordination

Tools

Basic Computer Skills

Job description

Durango Casino & Resort in Henderson, NV is seeking a Guest Relations/VIP Host to greet guests and recognize frequent visitors, ensuring they know how to contact a host for future needs. You will explain promotions, programs, and giveaways, and outline benefits of using a player’s card to build VIP relationships.

This role requires strong communication, organization, and confidentiality with surveillance operations. Two+ years’ experience is preferred; gaming registration must be obtainable.