WINNERS' ZONE REPRESENTATIVE LEAD

CENTURY CASINO; Caruthersville (MO); On-site; USD 17,000 - 22,000; Full time

Job summary

Century Casino St. Albert is seeking a Fan Club Attendant to provide superior guest service and manage Fan Club membership benefits. You will handle player tracking, comping, and support of VIP guests while answering incoming calls and learning Marketing procedures.

The role requires flexibility to work nights, weekends, and holidays in a busy casino environment. Training on CMP and upholding See.Say.Smile guest courtesy is emphasized.

Qualifications

• Must be able to read, analyze and interpret complex documents.
• Must be able to write routine reports and correspondence.
• Must be able to obtain and maintain Valid MGC Level 2 Gaming license.
• Must complete all required company training.

Responsibilities

• Provide superior guest service and assist guests and employees in a courteous manner.
• Assist in the day-to-day operation of the Winners’ Zone.
• Authorize and issue player comps in accordance with policy.
• Set up and change PINs in CMP.
• Supervise the Winners’ Zone in the absence of a supervisor.
• Communicate promotions, events, and VIP benefits to players.
• Review and monitor current policies and procedures.

Skills

Guest service

Multitasking

Communication

Attention to detail

Tools

CMP system

Job description

The employee in this position is responsible for providing superior service to both internal and external guests. All employees are required to practice the customer courtesy skills of See.Say.Smile to ensure our guests are afforded a remarkable experience. The Fan Club Attendant is responsible for providing casino players with player tracking cards and all benefits and perks of the Fan Club membership. Fan Club Attendants are also responsible for answering and handling incoming call. The position is responsible for learning and communicating the various policies and procedures required of the Marketing Department.

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.

• Provides superior guest service, positively affects interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Assist in the successful day to day operation of the Winners’ Zone.
• Responsible for following all cashiering policy and procedures as they relate to the operation of the retail shop.
• Evaluates guests’ play for comping needs.
• Authorize and issue player comps.
• Setup and Change PINs in CMP
• Acts in a supervisory role in the absence of a supervisor.
• Responsible for supervising the performance and staffing of the Winners’ Zone.
• Development of Winners’ Zone staff.
• Completes all assigned duties, paperwork and inventory and reports in a timely manner.
• Reviews and monitors all current policies and procedures.
• Assures high standards of guest service by maintaining constant awareness of the entire property and assistance of all promotions, events and entertainment and club membership benefits.
• Provides feedback to the Winners’ Zone Supervisor/Manager regarding status and concerns of VIP players and Winners’ Zone needs.
• Must be able to work a flexible schedule as required by business operations, including nights, weekends and holidays: shifts may change based on business needs.
• Performs other duties as assigned.

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Ability to use all equipment associated with the position, including, but not limited to, computer keyboard and telephone.
• Ability to multi-task.
• Ability to read, write and understand complex instructions and communicate them to subordinates in a way that can be easily interpreted.
• Ability to complete tasks in an interruptive environment under time pressures.
• Ability to communicate effectively with guests and all levels of employees.
• Prolonged periods of standing and walking.
• Ability to work in a brightly lit, smoke filled casino environment with above average noise levels.
• Availability to work 24-hours hours a day, 7 days a week, varied work schedules, weekends, and holidays.

JOB QUALIFICATIONS

• Must be able to obtain and maintain Valid MGC Level 2 Gaming license.
• Must be able to receive and maintain all required certification.
• Must complete all required company training.
• Must be able to read, analyze and interpret complex documents.
• Must be able to define problems, collect data, establish facts and draw valid conclusions.
• Must be able to write routine reports and correspondence.
• Must be able to maintain organization, meet deadlines, possesses integrity and discretion in handling confidential information.