GUEST SERVICE SUPERVISOR

Caesars Entertainment; Shelbyville (IN); Vor Ort; USD 37.000 - 52.000; Vollzeit

Zusammenfassung

Caesars Entertainment Corp. in Indiana seeks a Player Club Host to oversee daily operations of the Players Club centers, promotions and other marketing activities.

You will maintain guest relationships, handle data with confidentiality and provide superior guest service while promoting casino promotions and high-limit experiences. This role requires strong communication, problem solving and the ability to work evenings, weekends and holidays.

Qualifikationen

• One to three (1-3) years casino marketing or slot host experience required.
• High School diploma or GED required, with a college degree preferred; or an equivalent combination of education and/or work experience.
• Excellent interpersonal, communication, team building and problem solving skills required.
• Proficient knowledge of Microsoft Office, Excel, and Word is required.

Aufgaben

• Oversees daily operations of Players Club Centers, promotions and other marketing areas.
• Responsible for the consistent execution of Players Club initiatives.
• Maintains customer information, assuring the highest standards of data entry and confidentiality.
• Provide superior level of guest service.
• Maintain extensive knowledge of products, services, promotions, and programs.
• Responsible for processing all player transactions for casino player club members.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Answers incoming and make outbound telephone calls according to designated service and productivity standards.
• Solicits and identifies new gaming customers for the Players Club program.
• Must have the ability to make sound decisions in providing complimentary items based on tracked play.
• Excellent interpersonal, communication, team building and problem-solving skills required.
• The ability to resolve stressful situations.
• Analytical skills and customer service required.
• Regularly communicate with team and manage time effectively.
• Responds promptly and discreetly to guest inquiries.
• Walk casino floor and identify uncarded patrons and influence new card sign-up when needed.
• Assist guests in high limit host office when needed.
• Organize and maintain a wide variety of activities on a supervisory, clerical, accounting and guest services level.
• Demonstrate a high degree of integrity and responsibility in handling IGRC assets, lists and promotions.
• Be knowledgeable of property, product, promotions, and events
• Assist premium customers with reservations and acquisition of amenities and work closely with casino operations to ensure that high limit players are recognized and acknowledged
• Update account information through utilization
• Act as a guest liaison, handle issues & resolve situations to ensure smooth operations
• Follow all submissions, SOPs, and IGC requirements.
• Executes and announces casino promotions.
• Must be able and willing to work evenings, weekends, and holidays.
• Ability to perform multiple tasks in an efficient manner.

Kenntnisse

Interpersonal skills

Communication

Team building

Problem solving

Guest service

Ausbildung

High School diploma or GED

College degree preferred

Tools

Microsoft Office

Excel

Word

Jobbeschreibung

Job Description

Oversees daily operations of Players Club Centers, promotions and other marketing areas.

Responsibilities

• Responsible for the consistent execution of Players Club initiatives.
• Maintains customer information, assuring the highest standards of data entry and confidentiality.
• Provide superior level of guest service.
• Maintain extensive knowledge of products, services, promotions, and programs.
• Responsible for processing all player transactions for casino player club members.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Answers incoming and make outbound telephone calls according to designated service and productivity standards.
• Solicits and identifies new gaming customers for the Players Club program.
• Must have the ability to make sound decisions in providing complimentary items based on tracked play.
• Excellent interpersonal, communication, team building and problem-solving skills required.
• The ability to resolve stressful situations.
• Analytical skills and customer service required.
• Regularly communicate with team and manage time effectively.
• Responds promptly and discreetly to guest inquiries.
• Walk casino floor and identify uncarded patrons and influence new card sign-up when needed.
• Assist guests in high limit host office when needed.
• Organize and maintain a wide variety of activities on a supervisory, clerical, accounting and guest services level.
• Demonstrate a high degree of integrity and responsibility in handling IGRC assets, lists and promotions.
• Be knowledgeable of property, product, promotions, and events
• Assist premium customers with reservations and acquisition of amenities and work closely with casino operations to ensure that high limit players are recognized and acknowledged
• Update account information through utilization
• Act as a guest liaison, handle issues & resolve situations to ensure smooth operations
• Follow all submissions, SOPs, and IGC requirements.
• Executes and announces casino promotions.
• Must be able and willing to work evenings, weekends, and holidays.
• Ability to perform multiple tasks in an efficient manner.

Qualifications

• One to three (1-3) years casino marketing or slot host experience required;
• High School diploma or GED required, with a college degree preferred; or an equivalent combination of education and/or work experience.
• Excellent interpersonal, communication, team building and problem solving skills required.
• Proficient knowledge of Microsoft Office, Excel, and word is required.

Additional Requirements

• Responsible for fostering a fun environment.
• Responsible for being gracious to all guests and co-workers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures that behavior and appearance are in compliance with established standards.
• Maintains a professional work environment with management and staff.
• Routine standing/walking; frequent reaching, bending, stooping and carrying/ handling/lifting up to 40 pounds.
• Must be able to work in a smoking environment.
• Access to general gaming floor.