Slot Casino Host - Boulder

Durango Casino & Resort; Las Vegas (NV); Presencial; USD 21.000 - 39.000; Jornada completa

Descripción de la vacante

Station Casinos LLC is seeking a Guest Relations Host to greet Guests, recognize frequent Visitors, and guide them on how to contact a Host for future needs. The role explains promotions, player programs, and current giveaways to all Guests, while promoting the benefits of using a player’s card.

Responsibilities include improving Guest service, developing promotions, maintaining VIP relationships, and handling reinvestments to maximize visits.

Formación

• Communicate effectively with Guests, Team Members and Management.
• Must be able to obtain Gaming Registration.
• Maintain confidentiality to surveillance operations and activities.

Responsabilidades

• Explain promotions, programs, and any current giveaways to Guests.
• Develop and implement new promotions to attract Guests and VIPs.
• Build and cultivate relationships with VIP Guests and frequent visitors.
• Approve credit and manage reinvestments in Guests and drive increased visits.

Conocimientos

Guest relations

Communication

Organization

Shift work

Confidentiality

Gaming knowledge

Descripción del empleo

Greet Guests, recognize frequent Guests, and ensures that they have information on how to contact any Host for future needs. Explains promotions, programs, and any current giveaways to all Guests. Explains the benefits andprivileges of using a player’s card. Responsible for improving Guest service, developing and implementing new promotions, maintaining and cultivating relationships with VIP Guests. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Ability to approve credit and manage reinvestments in Guests. Responsible for developing and increasing Guest visits and play habits. Responsible for filing events based on play criteria. Responsible for acquiring new and inactive business.

Qualifications:

Communicate effectively with Guests, Team Members and Management. Well organized and detail oriented. Available to work the shifts necessary to complete functions and responsibilities. Must be able to obtain Gaming Registration. Must be professional and maintain confidentiality to surveillance operations and activities. Two plus years of experience preferred. Basic computer skills. Must be able to work quickly and accurately under high stress situations. Exercise general responsibilities necessary to minimize operation cost and maximizeoperational profits.