Sr Player Development Executive

Rivers Casino Philadelphia; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

A prominent casino establishment is seeking an experienced player development professional to manage relationships with VIP players and enhance their loyalty. The role involves extensive outreach, event hosting, and providing a personalized service experience. Ideal candidates will have over 10 years of player development experience and exceptional communication skills. This position requires a dynamic and engaging individual who can thrive in a lively casino environment.

Qualifications

• 10+ years of casino host/player development experience.
• Must be 18 years or older.
• Excellent written and oral communication skills.

Responsibilities

• Develops and maintains relationships with VIP players.
• In person outreach to increase player visits.
• Assists in team mentorship and development.

Skills

Leadership skills

Communication skills

Sales skills

Telesales skills

Personable skills

Education

High school diploma or equivalent

Tools

Casino Management Systems

Customer database platforms

Job description

Summary

Develops and maintains relationships with new and existing VIP players. Responsible for new player acquisition and repeat visitation from higher worth customers. Builds relationships to instill loyalty to the property.

Engagement Expectations

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions

• Creates a new business pipeline, bringing in top customers and providing elevated service experience.
• Ability to extend complimentary services in accordance with the approved comp matrix.
• Reviews player ratings and histories to evaluate and make decisions for complimentaries.
• Knowledge of table games operations and electronic gaming machines.
• Markets to maximize participation in special events and promotions.
• Achieves established revenue and reinvestment goals.
• In person, telephone, and digital outreach to identified segments of the player database to increase trip frequency, including coded and uncoded customers, and general customer service calls to build relationships and visitation.
• Engages with customers off property including dinners, cruises, sporting events, and other approved marketing activations.
• Assists the Director of Player Development with team member mentorship and development coaching.
• Hosts independent events to engage with customers outside of the established programming.
• Demonstrates professional, engaging, and effective telesales skills and production.
• Performs all other duties as assigned.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• 10+ years of casino host/player development experience.
• Strong leadership, communication and sales skills.
• Knowledge of Casino Management Systems and customer database platforms.
• Must exhibit excellent personable skills and an image of excitement and enthusiasm.
• Excellent communication skills, both written and oral.
• Ability to obtain and maintain all necessary licensing.

Physical And Mental Demands

• Regularly required to walk, stand, see, talk and hear.
• Must occasionally lift and/or move up to 20 pounds.
• Required to use telephone and computer.
• Able to work with others while maintaining a positive and professional demeanor.
• Ability to work in a noisy and smoky environment.