VIP Sky Suites Concierge | Luxury Front Desk Experience

MGM Resorts International; Nevada; Presencial; USD 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Income Protection benefits

Professional development opportunities

Free meals in Aria employee dining

Free parking on and off-shift

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Descripción de la vacante

MGM Resorts International in Las Vegas is seeking a Sky Suites Representative at ARIA Resort & Casino to deliver a personalized luxury experience that blends concierge and front desk service. You will warmly welcome guests, assist with arrivals, departures, reservations, and special requests, creating WOW moments throughout their stay.

Upholding Forbes Travel Guide 5-Star and AAA 5-Diamond standards, you will anticipate guest needs, build meaningful connections, and contribute to memorable

Formación

• Must have strong writing and communication skills.
• Customer service experience with guest interactions preferred.
• Ability to handle multiple tasks and guest requests with professionalism.

Responsabilidades

• Assist VIP casino, hotel, and convention guests with check-in/check-out and reservations.
• Handle guest requests and complaints, resolve issues promptly, and follow up for satisfaction.
• Maintain suite occupancy by managing out-of-service rooms and reviewing availability for upgrades.
• Perform cashiering duties including cash bank, card authorizations, billing inquiries, master accounts, and comps.
• Know local dining, entertainment, golf, spas, clubs, tours, and resort amenities.

Conocimientos

Strong writing

Communication skills

Customer service

Interpersonal skills

Educación

High School Diploma or GED

Descripción del empleo

MGM Resorts International in Las Vegas is seeking a Sky Suites Representative at ARIA Resort & Casino to deliver a personalized luxury experience that blends concierge and front desk service. You will warmly welcome guests, assist with arrivals, departures, reservations, and special requests, creating WOW moments throughout their stay.

Upholding Forbes Travel Guide 5-Star and AAA 5-Diamond standards, you will anticipate guest needs, build meaningful connections, and contribute to memorable