Sky Suites Representative - Aria

MGM Resorts International; Las Vegas (NV); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health & Income Protection benefits (e

Free meals in Aria employee dining

Free parking on and off-shift at MGM

Wellness incentive programs

Discounts on hotel, F&B, and retail

Job summary

Join MGM Resorts International as a Sky Suites Representative at ARIA Resort & Casino in Las Vegas, delivering a luxe guest experience with concierge and front desk service. Welcome guests warmly and assist with arrivals, departures, reservations, and curated experiences across their stay.

You will guide VIP guests through check-in/out, handle requests, and coordinate recommendations for dining, entertainment, and activities to ensure memorable stays in a dynamic luxury environment.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED.
• One year of prior relevant experience in VIP services, front desk, or concierge preferred.
• Strong writing and excellent communication skills are essential.
• Exceptional customer service and interpersonal abilities required.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Assist VIP casino, hotel, and convention guests with check-in/check-out, reservations, concierge requests, and other guest services.
• Handle guest requests and complaints promptly and ensure guest satisfaction.
• Maintain suite occupancy by managing out-of-service rooms and reviewing availability before upgrades.
• Perform cashiering duties including cash handling, credit card authorizations, and billing inquiries.

Skills

Strong writing skills

Communication skills

Customer service

Interpersonal skills

Schedule flexibility

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join the team as a Sky Suites Representative at ARIA Resort & Casino, where you’ll deliver a personalized luxury experience through a unique blend of concierge and front desk service. In this role, you’ll welcome guests with warmth and professionalism while assisting with arrivals, departures, reservations, special requests, and curated guest experiences throughout their stay.

THE STARTING RATE:

$22.50 / Per Hour

THE DAY-TO-DAY:

• Assist VIP casino, hotel, and convention guests with hotel check-in/check-out, reservations, concierge requests, and other guest services
• Handle all guest requests and complaints, resolve issues promptly, and follow up to ensure guest satisfaction
• Maintain suite occupancy by managing out-of-service rooms, setting up guest lists, and reviewing availability before upgrades
• Perform cashiering duties including maintaining a cash bank, processing credit card authorizations, resolving billing inquiries, creating master accounts, and handling casino comps
• Maintain knowledge of local dining, entertainment, golf courses, spas, nightclubs, tours, and resort amenities

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High School Diploma or GED
• One (1) year of prior relevant experience in VIP Services, Front Desk or Concierge preferred
• Must be a strong writer with excellent communication and comprehension skills
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Aria employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts