VIP Sky Suites Concierge & Guest Services

MGM Resorts; United States; Sur place; USD 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health & Income Protection

Professional development opportunities

Free meals in Aria employee dining

Free parking on and off-shift

Wellness incentive programs

Employee discounts on hotel, F&B, and休

Résumé du poste

MGM Resorts is seeking a Sky Suites Representative at ARIA Resort & Casino in Las Vegas. You will deliver luxury concierge-style front desk service, welcome guests with warmth, handle arrivals and departures, reservations, special requests, and curated experiences throughout their stay.

As part of a Forbes 5-Star and AAA 5-Diamond experience, you’ll anticipate guest needs, build connections, and create WOW moments that guests remember long after their stay with us.

Qualifications

• 1 year of prior VIP services/front desk or concierge experience preferred.
• Must be a strong writer with excellent communication and comprehension skills.
• Exceptional customer service and interpersonal skills to communicate with all stakeholders.
• Must be able to work various shifts, including weekends and holidays.
• High school diploma or GED required.

Responsabilités

• Assist VIP casino, hotel, and convention guests with hotel check-in/check-out, reservations, concierge requests, and other guest services
• Handle all guest requests and complaints, resolve issues promptly, and follow up to ensure guest satisfaction
• Maintain suite occupancy by managing out-of-service rooms, setting up guest lists, and reviewing availability before upgrades
• Perform cashiering duties including maintaining a cash bank, processing credit card authorizations, resolving billing inquiries, creating master accounts, and handling casino comps
• Maintain knowledge of local dining, entertainment, golf courses, spas, nightclubs, tours, and resort amenities

Connaissances

VIP services experience

Front desk/concierge

Strong writing & communication

Customer service

Shift flexibility

Formation

HS Diploma or GED

Description du poste

MGM Resorts is seeking a Sky Suites Representative at ARIA Resort & Casino in Las Vegas. You will deliver luxury concierge-style front desk service, welcome guests with warmth, handle arrivals and departures, reservations, special requests, and curated experiences throughout their stay.

As part of a Forbes 5-Star and AAA 5-Diamond experience, you’ll anticipate guest needs, build connections, and create WOW moments that guests remember long after their stay with us.