VIP Sky Suites Concierge & Front Desk

MGM Resorts International; United States; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health & Income Protection benefits (e

Professional and personal development

Free meals in Aria employee dining

Free parking on and off-shift

Wellness incentive programs

Access to discounts

Job summary

MGM Resorts International in Las Vegas seeks a Sky Suites Representative at ARIA Resort & Casino to deliver a personalized luxury guest experience blending concierge and front desk duties.

You will welcome guests warmly, assist with arrivals and departures, handle reservations and special requests, and strive to exceed Forbes Travel Guide 5-Star and AAA 5-Diamond standards to create WOW moments during every stay.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED.
• One year of VIP Services, Front Desk or Concierge experience preferred.
• Strong writing and excellent communication and comprehension skills.
• Exceptional customer service and interpersonal skills.
• Must be able to work various shifts, including weekends and all holidays.

Responsibilities

• Assist VIP casino, hotel, and convention guests with hotel check-in/check-out, reservations, concierge requests, and other guest services.
• Handle all guest requests and complaints, resolve issues promptly, and follow up to ensure guest satisfaction.
• Maintain suite occupancy by managing out-of-service rooms, setting up guest lists, and reviewing availability before upgrades.
• Perform cashiering duties including maintaining a cash bank, processing credit card authorizations, resolving billing inquiries, creating master accounts, and handling casino comps.
• Maintain knowledge of local dining, entertainment, golf courses, spas, nightclubs, tours, and resort amenities.

Job description

MGM Resorts International in Las Vegas seeks a Sky Suites Representative at ARIA Resort & Casino to deliver a personalized luxury guest experience blending concierge and front desk duties.

You will welcome guests warmly, assist with arrivals and departures, handle reservations and special requests, and strive to exceed Forbes Travel Guide 5-Star and AAA 5-Diamond standards to create WOW moments during every stay.