Sky Suites Representative - Aria

MGM Resorts; United States; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health & Income Protection

Professional development opportunities

Free meals in Aria employee dining

Free parking on and off-shift

Wellness incentive programs

Employee discounts on hotel, F&B, and休

Job summary

MGM Resorts is seeking a Sky Suites Representative at ARIA Resort & Casino in Las Vegas. You will deliver luxury concierge-style front desk service, welcome guests with warmth, handle arrivals and departures, reservations, special requests, and curated experiences throughout their stay.

As part of a Forbes 5-Star and AAA 5-Diamond experience, you’ll anticipate guest needs, build connections, and create WOW moments that guests remember long after their stay with us.

Qualifications

• 1 year of prior VIP services/front desk or concierge experience preferred.
• Must be a strong writer with excellent communication and comprehension skills.
• Exceptional customer service and interpersonal skills to communicate with all stakeholders.
• Must be able to work various shifts, including weekends and holidays.
• High school diploma or GED required.

Responsibilities

• Assist VIP casino, hotel, and convention guests with hotel check-in/check-out, reservations, concierge requests, and other guest services
• Handle all guest requests and complaints, resolve issues promptly, and follow up to ensure guest satisfaction
• Maintain suite occupancy by managing out-of-service rooms, setting up guest lists, and reviewing availability before upgrades
• Perform cashiering duties including maintaining a cash bank, processing credit card authorizations, resolving billing inquiries, creating master accounts, and handling casino comps
• Maintain knowledge of local dining, entertainment, golf courses, spas, nightclubs, tours, and resort amenities

Skills

VIP services experience

Front desk/concierge

Strong writing & communication

Customer service

Shift flexibility

Education

HS Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB :

Join the team as a Sky Suites Representative at ARIA Resort & Casino, where you’ll deliver a personalized luxury experience through a unique blend of concierge and front desk service. In this role, you’ll welcome guests with warmth and professionalism while assisting with arrivals, departures, reservations, special requests, and curated guest experiences throughout their stay. While upholding the Forbes Travel Guide 5-Star and AAA 5-Diamond service standards that define the Sky Suites experience, you’ll anticipate guest needs, build meaningful connections, and create WOW moments guests will remember long after their stay with us!

THE STARTING RATE:

$22.50 / Per Hour

THE DAY-TO-DAY:

• Assist VIP casino, hotel, and convention guests with hotel check-in/check-out, reservations, concierge requests, and other guest services
• Handle all guest requests and complaints, resolve issues promptly, and follow up to ensure guest satisfaction
• Maintain suite occupancy by managing out-of-service rooms, setting up guest lists, and reviewing availability before upgrades
• Perform cashiering duties including maintaining a cash bank, processing credit card authorizations, resolving billing inquiries, creating master accounts, and handling casino comps
• Maintain knowledge of local dining, entertainment, golf courses, spas, nightclubs, tours, and resort amenities

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• High School Diploma or GED
• One (1) year of prior relevant experience in VIP Services, Front Desk or Concierge preferred
• Must be a strong writer with excellent communication and comprehension skills
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Aria employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts