Luxury Sky Villas Concierge & Guest Services Coordinator

MGM Resorts International; Las Vegas (NV); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Free meals in our Aria employee dining

Free parking on and off-shift at all M

Health & Income Protection benefits

Professional and personal development

Wellness incentive programs

Access to discounts

Job summary

Be part of MGM Resorts International at ARIA Sky Villas in Las Vegas as a Sky Villas Services Coordinator. You will anticipate guest needs, build genuine connections, and deliver service with sophistication and attention to detail to create memorable stays.

The ideal candidate has 2 years of relevant hotel or guest services experience, strong interpersonal skills, and the ability to work varied shifts, including weekends and holidays. Benefits include free meals, parking, and health protections.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED.
• Two years of prior relevant experience, preferably in Hotel Operations or Guest Services.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
• Must be able to work various shifts, including weekends and all holidays.

Responsibilities

• Assist Butlers in delivering timely and complete services to Villa guests.
• Handle guest food and beverage orders with the appropriate restaurant and/or In-Room Dining.
• Assist with arranging personal services and expedite transportation, restaurant, and spa reservations as well as other personal services.
• Inspect table setups to ensure cleanliness, accuracy, and compliance with guest orders and departmental standards.
• Maintain the Butler's pantry, kitchen, storage areas, and other assigned areas in a clean, organized, and serviceable condition.
• Maintain knowledge of liquor brands, beers, non-alcoholic beverages, wines, champagne, guest room layouts, and room locations/numbers/names.

Skills

Customer service

Interpersonal skills

Education

High School Diploma or GED

Job description

Be part of MGM Resorts International at ARIA Sky Villas in Las Vegas as a Sky Villas Services Coordinator. You will anticipate guest needs, build genuine connections, and deliver service with sophistication and attention to detail to create memorable stays.

The ideal candidate has 2 years of relevant hotel or guest services experience, strong interpersonal skills, and the ability to work varied shifts, including weekends and holidays. Benefits include free meals, parking, and health protections.